Amber Marie Genia
Henderson,NV
Summary
Proactive, customer-centric and goal-oriented professional, seeking to leverage a progressive career track to land a rewarding position in the hospitality industry Quick learner, people person, and reliable Bartender with extensive experience supporting fast-paced, highvolume hotels and casinos. Known for strong work ethic and proven ability to establish rapport with guests, making direct impacts on business growth and development. Recognized for unparalleled dedication to the delivery of exceptional services, always maintaining the highest degree of integrity during transactions and engagements.
Overview
21
21
years of professional experience
Work History
Bartender
PT'S Tavern
Las Vegas, NV
07.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
CLUB FORTUNE
Henderson, NV
01.2021 - Current
- Connecting with guests on a personal level and developing rapport while creating their cocktail of choice
- Having the opportunity to fully operate, stock, manage a full bar alone
- Develop leadership skills by attending to cocktail orders alongside regular duties
- Attentiveness towards guest needs, and anticipating their desires
- Expanded knowledge of mixing cocktails
- Daily POS usage as well as cash ticket quickets
- Experience bartending in a high volume, gaming environment
Cocktail Server/Bartender
SUNSET STATION
Henderson, NV
01.2011 - 12.2020
- Ensured complete customer satisfaction when serving and providing beverages to customers
- Successfully managed a high-volume of simultaneous orders while still creating an outstanding, personalized and enjoyable experience for each guest served
- Demonstrated knowledge of tray service and cocktail ingredients for cocktails, beer, and wine
- Managed the promotion of casino events and programs to support the restaurant's goals and objectives in increasing sales and revenue
- Closely monitored guest's consumption of alcohol and intervened as necessary based on guidelines
- Secured and maintained a clean and well-stocked workstation to ensure continuous operations
Cocktail Waitress
GOLDEN NUGGET
Las Vegas, NV
01.2004 - 12.2011
- Performed end-to-end cocktail waitress duties including greeting guests, taking orders, garnishing cocktails, and delivering drinks in a timely fashion
- Earned high praises for exceeding attendance requirements
- Worked closely with beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor to ensure the delivery of outstanding customer service
- Observed strict adherence to all regulatory, departmental and company-wide policies
- Promptly and accurately responded to all questions and inquiries regarding the company's events, promotions, menu items, and other specials
- Managed customer service issues to mitigate escalations, following all company protocols to ensure high guest satisfaction
- Additional duties included picking up glassware and maintaining a clean, safe workplace
Skills
- Serving & Bartending
- Food and Beverage Delivery
- Customer Service
- Cash and Carry
- Guest Relations
- Cash Balancing
- Financial Transactions
- Team Collaboration and Coordination
- Microsoft Office Suite
- Point of Sale (POS)
References
- Jennifer Ucciardi, Manager, 702-566-5555
- Michelle Halifax, Valued Guest, 702-622-1155
- Michael Jones, Valued Guest, 702-300-5620
Careertarget
BARTENDER
Timeline
Bartender
PT'S Tavern
07.2024 - Current
Bartender
CLUB FORTUNE
01.2021 - Current
Cocktail Server/Bartender
SUNSET STATION
01.2011 - 12.2020
Cocktail Waitress
GOLDEN NUGGET
01.2004 - 12.2011