Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amber Marin

Dallas,TX

Summary

Skilled Policy Analyst with experience in public policy development, research and analysis. Strengths include superior problem-solving abilities, ability to interpret complex data sets and strong communication skills. Previous roles demonstrate success in shaping policies that align with organizational goals and regulatory standards. Impact includes influencing key decision-makers and fostering meaningful changes to policy frameworks. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Senior Policy Analyst

Dialog Direct
Dallas, TX
03.2016 - Current
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Explained coverage options to potential policyholders, answering questions or concerns.

Personal Phone Banker

First National Bank
El Paso , TX
01.2019 - 09.2019
  • Executed transactions within established turnaround timeframes to meet customer expectations.
  • Provided support during peak times in order to ensure that all calls were answered promptly.
  • Developed relationships with customers by providing accurate information, friendly service and timely follow-up.
  • Worked collaboratively with colleagues across different departments such as operations, fraud prevention.
  • Reviewed daily performance metrics and identified areas for improvement and process enhancements.
  • Processed payments accurately while ensuring compliance with internal policies and procedures.

Cashier

Elrods Cost Plus
Arlington, TX
11.2014 - 01.2016
  • Conducted price checks for special orders or discounts as requested by customers.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Performed other duties as assigned by management.
  • Followed company security procedures for handling large sums of money.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.

Education

Graduate Certificate - Certified Medical Assistant

CHCP- The College Of Health Care Professions
Dallas, TX
07-2020

Skills

  • Customer service
  • Policy analysis
  • Effective communication
  • Problem solving
  • Team collaboration
  • Time management
  • Critical thinking
  • Qualitative research
  • Communication skills
  • Multi-tasking
  • Organizational skills
  • Attention to detail
  • Active listening
  • Microsoft office
  • Documentation processing

Languages

Spanish
Professional

Timeline

Personal Phone Banker

First National Bank
01.2019 - 09.2019

Senior Policy Analyst

Dialog Direct
03.2016 - Current

Cashier

Elrods Cost Plus
11.2014 - 01.2016

Graduate Certificate - Certified Medical Assistant

CHCP- The College Of Health Care Professions

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