Amber Markwardt
Cedar Rapids,IA
Summary
Results-driven professional with significant expertise in managing strategic client relationships and delivering high-impact solutions. Known for collaboration and adaptability, consistently meeting and exceeding client expectations. Proven skills in client communication and strategic planning, ensuring seamless account management.
Overview
25
25
years of professional experience
Work History
Key Account Specialist
Brenntag
02.2025 - Current
- Track and coordinate customer request for technical documentation and regulatory inquiries with relevant departments and suppliers and ensure timely communication with customers.
- Take an active role to maintain and improve customer satisfaction.
- Prepare necessary documents for any sales operations when required.
- Assist with solution process of customer complaints.
- Answer customer inquiries as needed.
- Perform data entry tasks for sales figures, metrics, and other relevant information.
- Brenntag.com
Project Coordinator
CliftonLarsonAllen
08.2014 - 10.2023
- Assess project readiness, work with customer to ensure all needed components are in place, schedule and lead client and team meetings, communication, and assign tasks.
- Work at meeting the needs of the industry/service group and comply with deadlines and priorities.
- Maintain a working knowledge/competency of appropriate systems applications utilized by firm.
- Monitor and coordinate the preparation of various forms and documents for set up of client files efficiently.
- Prepare correspondence, documents and reports, as well as editing for grammar, punctuation, and spelling as needed.
- Claconnect.com
Office Manager
Custom Crating
09.2013 - 07.2014
- Manage daily office tasks such as answering phones, taking orders, and helping clients.
- Invoice client orders each day. Collect on overdue invoices. A/R, A/P. Update spreadsheets.
- Track incoming and outgoing heat-treated wood to adhere to the requirements of the International Plant Protection Convention.
- Work with brokers to provide shipping quotes. Arrange shipping and insurance coverage.
- Manage the office calendar. Place office and shop supply orders.
- Communicate with the warehouse staff regarding new and finished jobs. Manage the Job Process sheet to ensure deadlines are being met.
- Customcrating.com
Front Desk Administrator
M3 Bodyworks Massage Clinic
02.2013 - 09.2013
- Responsible for answering incoming calls, scheduling appointments and greeting clients.
- Accounting and client billing on a regular basis.
- Receive and process prescriptions, work with insurance companies, support massage therapists and maintain vendor relationships, training, laundry, clinic upkeep, filing and general office support.
- M3bodyworks.com
Administrative Assistant
Continental Mills
11.2006 - 09.2011
- Worked with cross functional departments in all areas of the organization. This included maintaining a variety of spreadsheets and programs to keep formulas up to date, working with inside/outside sales and vendors in the Food Service, Food Processing, Research and Development and Creative Services departments.
- Program manager for the software used to track all consumer info. Managed mail and responses to consumer inquiries.
- Project Manager on Customer Service implementation to epower software.
- Create and maintain web pages for CM University, the Safety Committee and the calendars for each subject in SharePoint.
- Maintained a position on the Safety Committee for the duration of employment.
- Continentalmills.com
Reception / Administrative Assistant
Fireworks Galleries LLC
02.2005 - 11.2006
- Answered a multi-line phone system and greeted all guests and artists.
- Received and completed internet sales which included shipping those items to customers.
- Coordinated requests, inquiries and product submissions from artists.
- Developed and maintained all gallery forms, signage and spreadsheets each week with changing products and pricing.
- Assisted with donations and general office duties such as filing, faxing and copying.
- Fireworksgallery.net
Reception / Administrative Assistant
Continental Mills
07.2002 - 05.2004
- Greeted and directed all guests and vendors.
- General office management including ordering office supplies, coordinating building maintenance, shipping and receiving.
- Sent all consumer fulfillment coupons and recipe brochures.
- Created and maintained spreadsheets for Consumer Relations department and worked with other departments including R&D, Creative Services, A/R and HR.
- Held a position on the Safety Committee for the duration of employment and kept meeting minutes.
- Continentalmills.com
Education
High School Diploma -
Dickinson High School
Dickinson, NDSkills
- Microsoft Office
- Pfx Engagement & Tax
- CRM
- Salesforce
- Relationship management
- Client engagement
- Schedule coordination
- Problem-solving
- Attention to detail
- Excellent communication
- Interpersonal skills
- Adaptability
Timeline
Key Account Specialist
Brenntag
02.2025 - Current
Project Coordinator
CliftonLarsonAllen
08.2014 - 10.2023
Office Manager
Custom Crating
09.2013 - 07.2014
Front Desk Administrator
M3 Bodyworks Massage Clinic
02.2013 - 09.2013
Administrative Assistant
Continental Mills
11.2006 - 09.2011
Reception / Administrative Assistant
Fireworks Galleries LLC
02.2005 - 11.2006
Reception / Administrative Assistant
Continental Mills
07.2002 - 05.2004
High School Diploma -
Dickinson High School