Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Timeline
Generic
Amber Marshall

Amber Marshall

Bastrop,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Field Service Technician

ProAll Inc/Terex Co.
07.2022 - 02.2024
  • Work as direct support to customers via phone, Zoom, Skype or in person regarding technical questions involving mixer operations, troubleshooting, calibration issues, concrete mix designs, maintenance issues in support of ProAll International Customer
  • Direct volumetric mixer calibration process and training on-site at customer's locale when mixer is delivered
  • This includes pre-communication process with customer regarding raw materials, personnel, mix designs, equipment that are required to be in place in preparation for calibration and training to take place
  • Conduct on and off-site training of drivers and owners in use of volumetric mixers this would include training at their facility, or in classroom
  • Educate customers on ProAll parts and technical support including parts department contacts, resources, warranty department and parts ordering process
  • Function as Consultant to customer during assigned specific consulting engagements
  • Training program support via input into training curriculum and presenting training in classroom forum either on-site, or at ProAll USA training facilities
  • Work with head office in Olds, Alberta to provide product improvement and development ideas resulting from customer feedback
  • Perform inspections of volumetric concrete mixers for assessment of condition for ProAll for purpose of customer guidance on trade-in, maintenance needs, or mixer rebuilding
  • Maintain training records and issue certifications of completion when needed
  • This includes compiling, and timely filing, of report that summarizes each in-field training assignment.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.

Administrative Assistant

WIC City Of Austin
11.2021 - 07.2022
  • Determine eligibility for participation in the WIC program
  • Assess nutritional status and provide nutrition education and counseling to WIC participants
  • Counsel WIC participants by telephone
  • Assist in contacting clients for benefit issuance and appointment reminders
  • Participate in community outreach programs
  • Perform a variety of clerical duties for the day to day operations and implementation of the WIC program.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

911 Call Taker

Austin Police Department
10.2019 - 11.2021
  • Experienced in operations of Police Emergency Communications Center
  • Skilled in oral and written communication, handling conflict and uncertain situations, multiple tasks and prioritizing
  • Quickly & accurately apply telephone interviewing techniques to obtain appropriate information
  • Ability to establish and maintain effective communication and working relationships with City employees and public
  • Knowledgeable in laws and regulations of city and state.
  • Ensured consistency in call-taking procedures through thorough adherence to department protocols and guidelines.
  • Enhanced caller experience by providing efficient and accurate information during emergency situations.
  • Reduced call hold times by efficiently managing call volumes during peak hours and maintaining focus on task prioritization.
  • Collaborated with first responders to provide timely updates on ongoing incidents, facilitating informed decision making.

Safety Coordinator

U.S Concrete
01.2017 - 10.2019
  • Flexible in performing administrative tasks that successfully comply with federal OSHA, company, and corporate regulations
  • Ability in organizing weekly, monthly, and quarterly safety reports that manage and implement safety procedures
  • Acquired investigative and research skills in responding to personal injury & vehicle accidents
  • Monitored, performed, and lead weekly seminars, safety observations, and safety training for small groups.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Recognized, documented, and advised on removal of hazards.

Dispatcher

U.S Concrete
07.2015 - 01.2017
  • Multitasked in creating solutions among a variety of audiences
  • Managed influx of calls effectively and efficiently in a complex, fast-paced environment
  • Gained attention to detail skills in creating specific itineraries to attain delivery goals
  • Continuously assisted and followed up to satisfy with customer needs.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

Inventory Specialist

U.S Concrete
01.2015 - 07.2015
  • Managed and organized inventory for mechanics
  • Handled the shipping and handling of a variety of parts
  • Established safety habits within the mechanics shop to ensure safety of others.

Volumetric Truck Driver

U.S Concrete
02.2013 - 07.2015
  • Demonstrated understanding needs of internal/external customers by identifying and resolving concerns
  • Gained organizational skills by ensuring safety protocols on vehicles, establishing & maintaining routes, and delivering products
  • Safely executed operations of handling concrete-carrying vehicles in heavy pedestrian environments.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.

Technician II

Blood Center of Central Texas
11.2007 - 12.2012
  • Mobile Team Supervisor Technician - Supervised staff members in phlebotomy, vital signs and medical history techniques to ensure safety protocols were being met
  • Led training seminars, and employees to perform with superior customer service skills.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.

Case Manager

Center For Behavioral Health
01.2006 - 10.2007
  • Advocated for individuals with chronic mental illnesses by coordinating client needs within a variety of audiences: doctor appointments, family members, employers, insurances
  • Managed monthly budget for all clients needs through clerical duties.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.

Education

Medical Assistant -

Careers Institute Indianapolis
Indianapolis, IN
01.1998

Skills

  • Supervisory

  • Customer training

  • Training and mentoring

  • Customer Service

  • Problem-Solving

  • Positive Attitude

  • Troubleshooting and repair

  • Team worker

  • Flexible

  • Adaptable

  • Analytical

  • Critical Thinking

Certification

  • Computer Aided Dispatch
  • Smith System driving trainer
  • Commercial Driver's License - class B

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceHealthcare benefitsCareer advancement401k matchCompany Culture

Timeline

Field Service Technician

ProAll Inc/Terex Co.
07.2022 - 02.2024

Administrative Assistant

WIC City Of Austin
11.2021 - 07.2022

911 Call Taker

Austin Police Department
10.2019 - 11.2021

Safety Coordinator

U.S Concrete
01.2017 - 10.2019

Dispatcher

U.S Concrete
07.2015 - 01.2017

Inventory Specialist

U.S Concrete
01.2015 - 07.2015

Volumetric Truck Driver

U.S Concrete
02.2013 - 07.2015

Technician II

Blood Center of Central Texas
11.2007 - 12.2012

Case Manager

Center For Behavioral Health
01.2006 - 10.2007

Medical Assistant -

Careers Institute Indianapolis

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Amber Marshall