Amber Marshall
Allen Park,MI
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
23
23
years of professional experience
Work History
Tenant Relations Officer
GPM Property Management
04.2019 - Current
- Reduced tenant turnover by fostering positive relationships and providing exceptional customer service.
- Facilitated resolution of rent disputes, negotiating payment plans when necessary to prevent evictions.
- Maintained accurate records of tenant interactions, allowing for seamless follow-up on outstanding issues or requests.
- Assisted with lease preparation, ensuring accuracy and compliance with policy guidelines.
- Implemented tenant retention programs to maintain high occupancy rates and minimize vacancies.
Inbound Call Center Representative
AAA Auto Club Group
11.2017 - 04.2019
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
Front Office Lead
Value City Furniture
02.2012 - 04.2019
- Process all employees payroll weekly
- Process monthly commissions for all sales employees
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Assisted in employee training programs, helping to develop a highly capable front office team committed to providing excellent service.
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Served as a liaison between guests and other departments within the company, facilitating clear communication channels to address concerns efficiently.
- Assisted with the recruitment and hiring process for new front office employees, selecting candidates who demonstrated strong customer service skills and a commitment to excellence.
Customer Service Representative
Value City Furniture
02.2002 - 02.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Store Manager
Check N Go
05.2011 - 02.2012
- Reviewed and approved loan applications
- Approved regular payroll submissions for employees.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Bank Teller
First Community Federal Credit Union
11.2010 - 05.2011
- Answer inquiries regarding checking and savings accounts and other bank related products
- Attempt to resolve issues and problems with customer's accounts
- Initiate and open new accounts
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Skills
- Extensive Customer Service
- Ability to lead and work in groups
- Effective verbal and written communication skills
- Demonstrate knowledge with general computer programs
- Quick learner
- Property management
- Building maintenance
- Assertiveness
- Customer assistance
- Patience and empathy
- Complaint resolution
Timeline
Tenant Relations Officer
GPM Property Management
04.2019 - Current
Inbound Call Center Representative
AAA Auto Club Group
11.2017 - 04.2019
Front Office Lead
Value City Furniture
02.2012 - 04.2019
Store Manager
Check N Go
05.2011 - 02.2012
Bank Teller
First Community Federal Credit Union
11.2010 - 05.2011
Customer Service Representative
Value City Furniture
02.2002 - 02.2012
Similar Profiles
Danny MiliotoDanny Milioto
Assistant Property Manager at GPM Property ManagementAssistant Property Manager at GPM Property Management
Sammy HabibSammy Habib
Glazing Foreman at GPM Glazing and Property MaintenanceGlazing Foreman at GPM Glazing and Property Maintenance
Ann HeinrichsAnn Heinrichs
Office Administrator at Horizon Management, Property ManagementOffice Administrator at Horizon Management, Property Management
Linda PristerLinda Prister
Executive Director at Dearborn Surgery CenterExecutive Director at Dearborn Surgery Center
Brandon JacobsBrandon Jacobs
Chief Financial Officer at Precision Epoxy FlooringChief Financial Officer at Precision Epoxy Flooring