Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Amber Marshall

Bridgeton,NJ
Amber Marshall

Summary

Personable and highly organized, with natural ability to manage administrative tasks efficiently and with great attention to detail. Possesses strong skills in office software and document management, coupled with solid understanding of scheduling and customer service. Capable of ensuring smooth office operations and contributing positively to team dynamics.

  • Time Management:
    Coordinated calendars for 32 staff, reducing scheduling conflicts by 30% and ensuring deadlines were met.
  • Communication:
    Developed standardized templates that boosted internal engagement by 20%.
  • Technical Proficiency:
    Implemented innovative time management systems in fleet trucks to ensure driver compliance with all FMCSA regulations.
  • Problem-Solving:
    Resolved 95% of customer inquiries on first contact, increasing satisfaction ratings by 15%.
  • Team Collaboration:
    Worked with a cross-functional team to streamline workflows, enhancing overall efficiency by 25%.

Overview

11
years of professional experience
1
Certification

Work History

One Sun Industires LLC

Office Administrative Assistant
04.2014 - Current

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Mattblatt Mitsubishi

Bdc Customer Service Rep.
09.2019 - 07.2022

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Fireley Pediatrics

Direct Support Coordinator
06.2015 - 06.2018

Job overview

  • Promoted a safe and comfortable living environment by maintaining clean facilities and conducting regular safety inspections.
  • Increased client satisfaction by providing compassionate assistance with daily living tasks such as personal hygiene, meal preparation, and medication administration.
  • Organized staff schedules to ensure adequate coverage while minimizing overtime costs for efficient resource management.
  • Evaluated program effectiveness by analyzing client outcomes and implementing continuous improvement initiatives based on data-driven insights.
  • Implemented emergency procedures during crucial situations, effectively managing crises while prioritizing the safety of both staff members and clients alike.
  • Collaborated with healthcare professionals to develop comprehensive care plans addressing clients'' physical, emotional, and social wellbeing.
  • Reduced incidents of challenging behaviors through the implementation of positive behavior support strategies and ongoing staff training.
  • Built strong relationships with family members and guardians to foster open communication regarding client progress and concerns.
  • Enhanced client independence by implementing personalized support plans and coordinating necessary services.
  • Ensured regulatory compliance by staying up-to-date on industry standards and adjusting policies accordingly to maintain a high level of service quality.
  • Maintained accurate client records, ensuring timely documentation of progress notes, incident reports, and other relevant information.
  • Streamlined communication between interdisciplinary team members, ensuring consistent support for clients with complex needs.
  • Assisted in the recruitment, hiring, and training of new direct support staff members, ensuring a seamless integration into the team dynamic.
  • Facilitated community integration for individuals with disabilities, organizing outings and activities tailored to their interests and abilities.
  • Supported clients in achieving personal goals by providing guidance, encouragement, and practical assistance as needed.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Assisted disabled clients to support independence and well-being.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Scheduled daily and weekly care hours for client caseload.
  • Maintained entire family's/household's schedule and organized events.

Education

Millville Senior Highschool
Millville NJ

High School Diploma
06-2009

University Overview


ACKNOWLEDGEMENTS FROM ONE SUN INDUSTRICES LLC.

  • Implemented driver fatigue management program including scheduling policies, rest break requirements, and education initiatives resulting in a 30% decrease in fatigue-related incidents
  • Increased efficiency within the office by introducing new time-tracking software resulting in a 40% decrease in payroll errors


CERTIFICATIONS


  • CPR certified by American red cross associations

Skills

  • Data entry

  • Verbal communication

  • Microsoft office

  • Time Management

  • Scheduling and calendar management

  • Document preparation

  • Billing and invoicing

  • Database entry

  • Confidentiality handling

  • Telephone reception

  • Word processing

  • Workflow optimization

  • Client relationship management

  • Multitasking and organization

  • Microsoft outlook

Accomplishments

Accomplishments
  • Led a team of 32 commerical motor vehicle drivers and diesel mechanics promoting a culture of safety awareness among drivers, dispatchers, and other staff members. Along with OSHA compliance and FMCSA ( federal motor carrier safety administration
  • Developed and implemented New employee clock in system, which resulted in increased company efficiency and productivity.
  • Implemented driver fatigue management program including scheduling policies, rest break requirements, and education initiatives resulting in a 30% decrease in fatigue-related incidents
  • Responded / called over 200 customer inquiries each day.
  • Consistently met or exceeded monthly sales targets by effectively upselling products and services to customers

Certification

  • CPR/AED Certification

Timeline

Bdc Customer Service Rep.
Mattblatt Mitsubishi
09.2019 - 07.2022
Direct Support Coordinator
Fireley Pediatrics
06.2015 - 06.2018
Office Administrative Assistant
One Sun Industires LLC
04.2014 - Current
Millville Senior Highschool
High School Diploma

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Amber Marshall