Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Martin

Kapolei,HI

Summary

Focused on customer service, managing a team and getting tasks done in a timely matter.Janitor experience expertly manages cleaning and maintenance projects. Experienced cleaning wide range of buildings and facilities.

Overview

5
5
years of professional experience

Work History

Janitor

Federal Maintenance Inc.
Wahiwa, HI
10.2021 - Current
  • Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Completed sweeping and vacuuming, glass cleaning and trash collecting.
  • Handled, labeled, and stored various hazardous chemicals and solutions safely to prevent injuries.
  • Stripped, sealed, finished and polished floors to maintain longevity and health.
  • Assessed functionality of cleaning equipment and performed light, non-technical repairs when needed.
  • Reduced cleaning time significantly while maintaining company quality standards.

Hostess

Aulani, A Disney Resort & Spa
Kapolei, HI
04.2017 - 12.2020
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Communicated with event coordinators to verify accommodation capacity for larger parties.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.

Service Deli Clerk

Down to Earth Hawaii
Kapolei, HI
07.2016 - 04.2017
  • Maintained work areas to reduce potential for illness or injury.
  • Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Acquired new skills to support team and further accommodate customer needs.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Gave exceptional customer service to guests during peak business periods, resulting in increased sales and [Number]% boost in revenues.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Used mental math and available tools to total materials needed, costs and payments due.
  • Completed orders according to customer preferences, improving patron retention [Number]%.
  • Operated cash register to accept and process cash, check, card and mobile payments.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Created aesthetically pleasing food arrangements for special orders and party trays.

Education

High School Diploma -

Pearl City
Pearl City, HI

Skills

Accident and Injury Preventionundefined

Timeline

Janitor

Federal Maintenance Inc.
10.2021 - Current

Hostess

Aulani, A Disney Resort & Spa
04.2017 - 12.2020

Service Deli Clerk

Down to Earth Hawaii
07.2016 - 04.2017

High School Diploma -

Pearl City

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Amber Martin