Amber Martin
Mesa,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Banking Specialist
Discover Bank, Member FDIC
Greenwood, DE
05.2023 - Current
- Monitored customer accounts for suspicious activity, including large transfers or irregular patterns of behavior.
- Maintained updated knowledge of banking regulations and laws related to consumer protection and fraud prevention.
- Researched customer inquiries regarding account balances, interest rates, statement inquiry.
- Performed special services for customers, ordering bank cards and checks.
- Maintained strict confidentiality of customer information at all times.
- Responded promptly to customer complaints by tracking and resolving issues, efficiently and effectively.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Banking Assistant
Bank of America
Chandler, AZ
10.2022 - 04.2023
- Maintained an up-to-date knowledge of bank products, services, policies, and procedures.
- Assisted customers with opening new accounts, answering inquiries, and processing transactions.
- Identified suspicious activity or fraud attempts on customer accounts.
- Promoted and sold banking products and financial services.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Supported branch managers in various administrative tasks such as filing paperwork.
- Conducted financial analysis of customer accounts to determine creditworthiness.
Customer Relations Manager
Best Western Hotel
Phoenix, AZ
01.2019 - 10.2022
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with inquiries via telephone, email, or online chat.
- Developed strategies for improving the overall quality of the customer experience.
- Consulted with customers to resolve service and billing issues.
- Optimized inbound and outbound resources to qualify leads and generate sales.
- Provided detailed information about hotel services, amenities, local attractions, and other points of interest.
- Verified availability of requested accommodations and alternate options when necessary.
- Generated maximum revenue using upselling and cross-selling techniques. ( only offering the highest priced rooms first)
Education
Master of Criminal Justice - Criminal Justice
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05-2027
Skills
- Account Security
- Fraud Detection
- Customer Service
- Relationship Building
- Problem-solving aptitude
- Continuous Improvement
- Honest and Dependable
- Time management abilities
- Financial processes understanding
- Closing procedures
- Best Practices
- Business Development
- Research and due diligence
Affiliations
- Discover Bank -Volunteer Events- I Always interact with the event near me!
Timeline
Banking Specialist
Discover Bank, Member FDIC
05.2023 - Current
Banking Assistant
Bank of America
10.2022 - 04.2023
Customer Relations Manager
Best Western Hotel
01.2019 - 10.2022
Master of Criminal Justice - Criminal Justice
Maricopa Community Colleges - Mesa Community College