Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

AMBER MARTIN

Duncan,SC

Summary

Dynamic bartender with a proven track record at Tipsy Taco, excelling in customer service and cocktail crafting. Highly reliable team player skilled in staff training and suggestive selling, boosting beverage sales and enhancing guest experiences. Committed to maintaining cleanliness and adhering to alcohol awareness regulations while fostering a welcoming atmosphere.

Overview

16
16
years of professional experience

Work History

Bartender/ Shift Lead

Tipsy Taco
06.2021 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.

Bartender

Carolina Ale House
06.2021 - 03.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Production Worker

D&W Fine Pack
07.2019 - 06.2021
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.

Assistant Manager

Hungry Howies Pizza
06.2009 - 06.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Education

High School Diploma -

Laurens 55 High School
Laurens, SC
06.2011

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Cleanliness and hygiene
  • Menu memorization
  • Hospitality service expertise
  • Suggestive selling
  • Alcohol awareness
  • Food service
  • New hire training
  • Classic cocktails
  • Food running
  • Staff management
  • Changing beer kegs
  • Garnishing drinks
  • Preparing garnishes

Timeline

Bartender/ Shift Lead

Tipsy Taco
06.2021 - Current

Bartender

Carolina Ale House
06.2021 - 03.2022

Production Worker

D&W Fine Pack
07.2019 - 06.2021

Assistant Manager

Hungry Howies Pizza
06.2009 - 06.2019

High School Diploma -

Laurens 55 High School

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