Amber Martin (she/her)
Rancho Santa Margarita,CA
Summary
Accomplished Assistant Store Manager, adept in staff management and operational excellence, significantly enhancing partner relationships and streamlining inventory processes. Expert in employee coaching, fostering a culture of warmth and belonging. Skilled in labor, inventory management, and profit and loss control, with a focus on strategic planning, as well as customer and partner satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
STARBUCKS COFFEE COMPANY
12.2023 - Current
- Fostered a positive work environment by cultivating strong relationships between partners, working side-by-side them, and provided consistent recognition of individual and team achievements.
- Managed financial aspects of store operations, including budget planning, loss prevention, expense tracking, and inventory management to maintain fiscal responsibility.
- Constructed weekly work schedules to employees to accommodate business demands, as well as create a great partner and customer experience.
- Streamlined inventory management with regular audits, accurate ordering, inventory counts, and efficient stock organization.
- Managed cash handling activities, ensuring accurate transactions, and perform weekly till audits to minimize discrepancies.
Shift Supervisor
STARBUCKS COFFEE COMPANY
Antonio & Crown Valley DT, Ladera Ranch, CA
06.2022 - 11.2023
- Built performance-oriented culture by coaching and developing with satisfied, hardworking employees by cultivating employee success and developing leaders from within.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly, focusing on keeping customer wait times low, including Drive-Thru OTW times.
- Maintained store cleanliness and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations, while implementing new procedures to streamline operation.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Barista/Barista Trainer
STARBUCKS COFFEE COMPANY
Fashion Island, Newport Beach, CA
10.2021 - 06.2022
- Trained 6+ baristas, including 1 SMT in workflow procedures, espresso and coffee brewing equipment, drink preparation, and standard store procedures.
- Greeted and served an average of 600+ customers daily, providing prompt, personalized, and friendly service in a fast-paced environment.
- Customized training strategies based on individual barista knowledge, experience and strengths.
Barista
STARBUCKS COFFEE COMPANY
17th & Newport Blvd., Costa Mesa, CA
10.2020 - 10.2021
- Pleasantly interacted with customers during hectic periods to promote a personalized, fun, and positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
- Memorized drink orders and preferences for regular customers to build rapport and increase brand loyalty.
- Maintained an organized and tidy cafe environment by regularly cleaning equipment, espresso machines, tables, condiment bar, and patio.
Sales Associate Team Leader
Bath & Body Works
Rancho Santa Margarita, CA
11.2019 - 02.2022
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
GED -
Saddleback College
Mission Viejo, CA2017
Skills
- Employee Coaching and Mentoring
- Staff Management
- Strategic Planning
- Inventory Management
- Operational Excellence
- Store operations
- Customer & Partner Experience
Certification
- Certified Coffee Master
- Starbucks ADP graduate 2023
Timeline
Assistant Store Manager
STARBUCKS COFFEE COMPANY
12.2023 - Current
Shift Supervisor
STARBUCKS COFFEE COMPANY
06.2022 - 11.2023
Barista/Barista Trainer
STARBUCKS COFFEE COMPANY
10.2021 - 06.2022
Barista
STARBUCKS COFFEE COMPANY
10.2020 - 10.2021
Sales Associate Team Leader
Bath & Body Works
11.2019 - 02.2022
GED -
Saddleback College