Amber Martin (she/her)
Rancho Santa Margarita,CA
Summary
Accomplished Assistant Store Manager, adept in staff management and operational excellence, significantly enhancing partner relationships and streamlining inventory processes. Expert in employee coaching, fostering a culture of warmth and belonging. Skilled in labor, inventory management, and profit and loss control, with a focus on strategic planning, as well as customer and partner satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
STARBUCKS COFFEE COMPANY
12.2023 - Current
- Fostered a positive work environment by cultivating strong relationships between partners, working side-by-side them, and provided consistent recognition of individual and team achievements.
- Managed financial aspects of store operations, including budget planning, loss prevention, expense tracking, and inventory management to maintain fiscal responsibility.
- Constructed weekly work schedules to employees to accommodate business demands, as well as create a great partner and customer experience.
- Streamlined inventory management with regular audits, accurate ordering, inventory counts, and efficient stock organization.
- Managed cash handling activities, ensuring accurate transactions, and perform weekly till audits to minimize discrepancies.
Shift Supervisor
STARBUCKS COFFEE COMPANY
06.2022 - 11.2023
- Built performance-oriented culture by coaching and developing with satisfied, hardworking employees by cultivating employee success and developing leaders from within.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly, focusing on keeping customer wait times low, including Drive-Thru OTW times.
- Maintained store cleanliness and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations, while implementing new procedures to streamline operation.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Barista/Barista Trainer
STARBUCKS COFFEE COMPANY
10.2021 - 06.2022
- Trained 6+ baristas, including 1 SMT in workflow procedures, espresso and coffee brewing equipment, drink preparation, and standard store procedures.
- Greeted and served an average of 600+ customers daily, providing prompt, personalized, and friendly service in a fast-paced environment.
- Customized training strategies based on individual barista knowledge, experience and strengths.
Barista
STARBUCKS COFFEE COMPANY
10.2020 - 10.2021
- Pleasantly interacted with customers during hectic periods to promote a personalized, fun, and positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
- Memorized drink orders and preferences for regular customers to build rapport and increase brand loyalty.
- Maintained an organized and tidy cafe environment by regularly cleaning equipment, espresso machines, tables, condiment bar, and patio.
Sales Associate Team Leader
Bath & Body Works
11.2019 - 02.2022
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
GED -
Saddleback College
Mission Viejo, CA2017
Skills
- Employee Coaching and Mentoring
- Staff Management
- Strategic Planning
- Inventory Management
- Operational Excellence
- Store operations
- Customer & Partner Experience
Certification
- Certified Coffee Master
- Starbucks ADP graduate 2023
Timeline
Assistant Store Manager
STARBUCKS COFFEE COMPANY
12.2023 - Current
Shift Supervisor
STARBUCKS COFFEE COMPANY
06.2022 - 11.2023
Barista/Barista Trainer
STARBUCKS COFFEE COMPANY
10.2021 - 06.2022
Barista
STARBUCKS COFFEE COMPANY
10.2020 - 10.2021
Sales Associate Team Leader
Bath & Body Works
11.2019 - 02.2022
- Certified Coffee Master
- Starbucks ADP graduate 2023
GED -
Saddleback College
Similar Profiles
Jason CheahJason Cheah
Barista at STARBUCKS COFFEE COMPANYBarista at STARBUCKS COFFEE COMPANY
Jennifer JohnsonJennifer Johnson
Store Manager at Starbucks Coffee CompanyStore Manager at Starbucks Coffee Company
Gabriella EspinozaGabriella Espinoza
Supervisor at STARBUCKS COFFEE COMPANYSupervisor at STARBUCKS COFFEE COMPANY