Amber Martinez

• Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
• Documented risk to each client and context of concerns.
• Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
• Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
• Evaluated risk to clients or others by gathering information and conducting assessments.
• Provided emergency response in crisis situations to diffuse tensions and prevent violence.
• Offered supportive counseling and crisis intervention to individuals in crisis.
• Conversed with individuals in crisis who called or texted hotline for assistance.

• Organized and attended trade shows and special events to showcase products, network with other businesses, and attract new customers.
• Prepared bank deposits and handled business sales, returns, and transaction reports.
• Managed day-to-day business operations.
• Participated in art exhibitions and shows to showcase work.
• Prepared annual budgets with controls to prevent overages
• Assessed income and expenses and adapted plans to improve profit levels
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues

• Developed safety plans to meet victims' assessment of need.
• Accompanied clients to court to clarify processes and procedures.
• Supported victims, family members and witnesses through law enforcement, healthcare and social services.
• Liaised with members of justice system on behalf of client.
• Constructed referral list of agencies and community resources for victims' to provide aftercare services.
• Collected statistical data and updated documentation to maintain client records.
• Established treatment plans with short- and long-term goals.
• Coordinated individual and group counseling to meet victim service standards.

Managed daily data entry and kept clerical information accurate and up-to-date.

• Processed incoming and outgoing mail and packages according to established procedures.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Delivered clerical support by handling arange of routine and special requirements.
• Supported staff on special assignments.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments