Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Martinez

Hawley,TX

Summary

I have been working almost all my life i am a quick learner and a mutitasker Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Account Manager

Master Concrete LLC
02.2022 - Current
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Front Desk Receptionist

Children's Choice Pediatrics
09.2022 - 12.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Housekeeper Supervisor

Big Mommas Cleaning
11.2016 - 12.2022
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports, and other business documentation.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Worked with front desk to respond promptly to all guest requests.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Evaluated employee performance and developed improvement plans.

Paraprofessional Educator Aid

Princeton Isd
08.2022 - 09.2022
  • Provided support to help students with special needs learn and grow.
  • Provided support during classes, group lessons, and classroom activities.
  • Supported student learning objectives through personalized and small group assistance.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

Front Desk Receptionist

Just For Kids Daycare
01.2011 - 04.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed all tasks in compliance with company policies and procedures.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Education

High School Diploma -

Cornerstone Christian Academy
Bay City, TX
12.2013

Skills

  • Payment Collecting
  • Regional Accounts
  • Excellent Communication Skills
  • Account Management
  • Staff Management
  • Account Verification
  • New Account Creation
  • Outbound Telephone Marketing

Timeline

Front Desk Receptionist

Children's Choice Pediatrics
09.2022 - 12.2022

Paraprofessional Educator Aid

Princeton Isd
08.2022 - 09.2022

Account Manager

Master Concrete LLC
02.2022 - Current

Housekeeper Supervisor

Big Mommas Cleaning
11.2016 - 12.2022

Front Desk Receptionist

Just For Kids Daycare
01.2011 - 04.2016

High School Diploma -

Cornerstone Christian Academy
Amber Martinez