Amber Martinez
Miami,FL
Summary
I am a military child and have worked in three difference states, which has taught me to adapt to changes well and how to communicate with different people. Currently i am a college student studying for my associates in medical science and medical assisting. The jobs i have worked have shown me how to foster customer loyalty along with how to demonstrate professionalism and courtesy, significantly enhancing shopper or customer satisfaction. I have learned to excell in multitasking and maintaining high cleanliness standards, embodying reliability and a strong work ethic. I have also learned to deliver high-quality customer service while maintaining smooth operations. I am well known for reliability and adaptability in dynamic environments, along with contributing effectively to team goals.
Overview
3
3
years of professional experience
Work History
Cashier & Self Checkout Attendant
BJ's Wholesale
07.2023 - Current
- Welcomed customers and helped determine their needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Also work in the liquor store selling lotto and scratchers
- Built relationships with customers to encourage repeat business.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Handled cash with high accuracy
- Responded promptly to requests for assistance, spills and customer inquiries.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Worked with floor team and managers to meet wide range of customer needs.
Cashier
KFC
03.2022 - 07.2022
- Responded promptly to requests for assistance, spills and customer inquiries.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Bagger
Commissary
09.2021 - 12.2021
- Maintained customer satisfaction by assisting with carrying out goods.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed items into bags, boxes or other containers.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
Education
Associate of Science - Medical Assisting
Southeastern College
Miami, FL03-2025
High School Diploma -
Kendall Greens High School
Miami, FL06-2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Cash Register Operation
- Organizational abilities
- Professionalism and Courtesy
- Basic Math Competence
Timeline
Cashier & Self Checkout Attendant
BJ's Wholesale
07.2023 - Current
Cashier
KFC
03.2022 - 07.2022
Bagger
Commissary
09.2021 - 12.2021
Associate of Science - Medical Assisting
Southeastern College
High School Diploma -
Kendall Greens High School