Amber Mashburn
Phillipsburg,NJ
Summary
Dynamic customer service professional with proven expertise at Wawa, enhancing customer satisfaction through effective complaint resolution and cash handling. Recognized for consistently exceeding service excellence goals and fostering loyalty. Skilled in POS system operation and active listening, ensuring a welcoming environment and efficient transactions.
Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. I'm very quick with counting out change and it's always accurate. If I'm unsure or have a feeling I miscounted, I always double check to make sure the customer gets all their change. I also know quite a bit about tech and products, especially Apple products. If there is something I don't know, I'm usually capable of figuring it out quickly on the spot. I'm ready to use and develop communication and problem-solving skills in the Specialist/cashier role.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Wawa
09.2022 - Current
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer to ensure financial integrity.
- Assisted customers with product inquiries and selections, enhancing satisfaction.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints promptly, improving overall experience ratings.
- Collaborated with team members to maintain a clean and organized workspace.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Collaborated with team members to maintain smooth operations during peak hours.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Enhanced store security by identifying and reporting suspicious activities.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
Phillipsburg High School
Phillipsburg, NJSkills
- Service excellence
- Customer experience enhancement
- Consistent reliability
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
- Product knowledge
- Customer focus
- Payment processing
- Cash handling expertise
- Customer inquiries
- POS system operation
- Payment collection
- Merchandise restocking
- Up-selling techniques
- Product recommendations
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Conflict resolution
- Quality assurance
- Basic math
- Cultural awareness
- Positive and professional
- Calm demeanor
- Point-of-sale system
- Problem-solving
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
- Cleaning and sanitizing
- Team collaboration
- Active listening
- Cooperative attitude
- Creative thinking
- Customer relations
- Cash handling and management
- Order taking
- Relationship building
- Issue resolution
- Cash register systems
- Product restocking
- Cash register operations
- Customer transactions
- Cash drawer balancing
- Work task prioritization
- Coin and currency counting
- Policies and procedures
- POS systems
- Product scanning
- ID verification
- Social perception
- Upselling
- Purchase assistance
- Retail operations
- Price verification
- Store merchandise stocking
- Currency counting
- Merchandise packaging
Timeline
Customer Service Cashier
Wawa
09.2022 - Current
High School Diploma -
Phillipsburg High School