Amber Matta
Warren,MI
Summary
Dedicated Customer Service Specialist excelling in prioritization and multitasking in fast-paced environments. Collaborative team player committed to achieving personal and business objectives. Demonstrated success in handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Standard Waste LLC
Detroit, MI
05.2024 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Store Manager
Dollar General
Warren, MI
01.2016 - 05.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
High School Diploma -
Michigan Works
Warren Michigan01-2018
Skills
- Data Collection
- Inbound and Outbound Calling
- Data Entry
- Consultative Sales
- Report Generation
- Upselling and cross-selling
- Scheduling
- Information Security
- Promotional support
- Adaptive team player
- Office equipment proficiency
- Receiving support
- High-energy attitude
- Courteous demeanor
- Administrative Support
- Staff Training
- Shipping and receiving understanding
- Team Development
- Customer Relationship Management (CRM)
- Microsoft Outlook
- Quality Control
- Leadership
- Conflict Resolution
- Calm Under Pressure
- Friendly, Positive Attitude
References
References available upon request.
Timeline
Customer Service Representative
Standard Waste LLC
05.2024 - Current
Store Manager
Dollar General
01.2016 - 05.2024
High School Diploma -
Michigan Works