Amber Matthews
Swansboro,NC
Summary
Dynamic professional with a track record in fast-paced environments, especially with food service and waitressing. Excelled in leadership roles and taking control. Good computer skills and a keen attention to customer service and customer satisfaction. Adapt quickly at mastering new tasks, with a history of a wide variety of work environments. Always ready for the next step!
Overview
4
4
years of professional experience
Work History
Associate
Walmart
Swansboro, NC
02.2024 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Worked varied hours to meet seasonal needs.
- Provide product price information to customers.
- Problem solve.
- Time management for tasks throughout the store.
- Use pallet jack, lifting boxes and always on your feet.
- Adapt to other departments needing assistance.
Mental Health Technician
Brynn Marr Hospital
Jacksonville, NC
09.2023 - 12.2023
- Performed scheduled patient safety checks every 15 minutes to establish patients' well-being.
- Helped patients with meals, activities and daily goals.
- Work with ages 7-60+ to achieve personal goals and improve state of mind.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Learning behavioral patterns.
- Check vitals and record them. Hold records in patients files.
Manager
Blazing Bird
Swansboro, NC
05.2023 - 09.2023
- Key holder.
- Took deposits to bank, closed registers every night.
- Monitored and input employe hours.
- Tipped out employees.
- Improved customer inputs. Took care of customer complaints.
- Made sure orders were out in a timely manner and customer service was prioritized.
- Held a prison card as we worked in a work release.
- Take control of problems.
Crew Member
Moores
Swansboro, NC
09.2022 - 05.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and took payments.
- Walked orders out to tables.
- Multitasking in all areas of the restaurant. Taking orders, running them and packing them.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of the restaurant.
Head Waitstaff
Hwy55
Emerald Isle, NC
06.2020 - 08.2022
- Worked effectively in fast-paced environments.
- Waited multiple tables at a time along with the orders.
- Closed register. Got change for employees.
- Good with money, quick payments.
- Made the schedule. Kept other waitresses busy.
- Key holder
- Keep calm in a chaotic and busy work environment.
- Used teamwork to work seamlessly with back line and front workers.
- Worked well in a team setting, providing support and guidance.
Education
Swansboro High School
Swansboro, NCSkills
- Great customer service
- Time management
- Attention to detail
- Leadership values
- Good attitude
- Fast paced work environment
- Quick learner
- Computer Skills
Timeline
Associate
Walmart
02.2024 - Current
Mental Health Technician
Brynn Marr Hospital
09.2023 - 12.2023
Manager
Blazing Bird
05.2023 - 09.2023
Crew Member
Moores
09.2022 - 05.2023
Head Waitstaff
Hwy55
06.2020 - 08.2022
Swansboro High School