Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Matz

Biloxi,MS

Summary

Seasoned Front End Manager with a background in retail operations and customer service. Strengths include efficiency in managing checkout operations, staff supervision, and fostering team productivity. Demonstrated ability to implement strategies that enhance customer experience and business profitability. Made significant impact in previous roles by reducing wait times and raising overall client satisfaction. Seasoned Front End Manager offering many years in retail environments. Motivational leader and complex problem solver dedicated to continuous improvement. Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.

Overview

20
20
years of professional experience

Work History

Front End Manager

Rouses Supermarket
Daphne, AL
01.2023 - Current
  • Trained and managed a team of 5 front-end developers.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Conducted transactions, confirming patient information, and processing according to standard protocol.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Assigned work and monitored performance of project personnel.
  • Put together schedule for floor staff according to skill sets and coverage needs.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
  • Cultivated strong customer relations and developed effective customer service standards.
  • Managed cash flow of store, including cashier operations, bookkeeping and security.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Produced thorough, accurate and timely reports of project activities.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.

Warehouse Specialist

Ace Distribution Center
Loxley, AL
01.2022 - 12.2022
  • Adhered to quality control procedures and documented quality checks.
  • Secured items in truck by strapping over protective padding.
  • Assisted in packaging and labeling of products for shipment, adhering to company standards.
  • Collaborated with team members to streamline warehouse operations and increase productivity.
  • Coordinated with procurement to ensure timely delivery of inbound shipments.
  • Resolved problems related to receiving, storing, picking, packing, shipping, or delivering merchandise.
  • Participated in physical inventories as required by management.
  • Processed customer orders for shipment or delivery.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Assisted in the assembly of customer orders, ensuring accuracy and timely dispatch.
  • Maintained cleanliness and organization of the warehouse to facilitate efficient operations.
  • Packed boxes and stock using organizational guidelines.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Ensured compliance with safety regulations while working in the warehouse.

Substitute Contract Carrier

nobles bay equities, LLC
Collinsville, TX
12.2019 - 01.2022
  • Provided assistance in warehouse operations when not out on the road.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Delivered mail to residents and business within assigned area.
  • Delivered various types of mail on routes according to strict timelines.
  • Carefully handled fragile mail or HAZMAT and reported damage, leakage or odors to supervisor.
  • Used road maps or GPS to verify routes and designated addresses.
  • Recorded address changes to redirect mail for residences or businesses.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
  • Exited mail delivery vehicle to deliver packages and mail requiring signatures.
  • Loaded cargo onto truck beds in a secure manner.
  • Obtained receipts for registered and certain insured mail.
  • Scanned items using portable electronic scanner to provide tracking and delivery information.
  • Provided timely delivery of goods according to customer needs.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Provided change-of-address cards and other postal forms upon customer request.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Sorted mail and bundled to organize in sequence of destination.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Followed company regulations for safe driving practices on highways and local roads.
  • Scanned labels on letters or parcels to confirm receipt.
  • Handled undeliverable mail in accordance with established procedures.
  • Transported bundled mail using rolling cart and loaded into vehicle to prepare for delivery.
  • Routed all classes of mail in sequence of delivery along established route.

Medical Schooling

saad's healthcare and medical schooling
Mobile, AL
06.2019 - 11.2019
  • Educated patients on specimen collection procedures and post-draw care.
  • Ensured that patient identification was verified prior to collecting specimens.
  • Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
  • Consistently practiced universal precautions when handling blood samples.
  • Handled special collection procedures, including therapeutic phlebotomy and drug testing.
  • Processed incoming orders for lab tests in accordance with hospital protocol.
  • Maintained fully-stocked phlebotomy cart, carrier and station.

Cashier

express mart
Theodore , AL
08.2016 - 06.2019
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Counted and balanced cashier drawers.
  • Answered customer questions and provided store information.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Welcomed customers, offering assistance to help find store items.
  • Answered customers' questions and provided information on store procedures or policies.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained work area and kept cash drawer organized.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Processed sales transactions to prevent long customer wait times.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Built and maintained productive relationships with employees.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers promptly and responded to questions.

Bank Teller

mobile educators credit union
Mobile, AL
04.2011 - 05.2016
  • Educated customers about different types of banking services available at the branch.
  • Adhered to financial services security and audit procedures.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Maintained confidentiality of bank records and client information.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Provided assistance to other tellers during peak business hours as needed.
  • Entered transactions into computer and issued customer receipts.
  • Assisted customers with basic technical issues related to digital banking platforms.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Delivered exceptional service to customers in person or over telephone.
  • Directed specific questions to appropriate branch personnel.
  • Prepared reports on transaction activity for management review.
  • Trained employees on cash drawer operation.
  • Explained bank services, financial products and applicable fees to customers.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Performed cash handling duties including counting currency, coins and checks.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Identified transaction errors when debits and credits did not balance.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Processed loan payments by verifying funds availability prior to disbursing funds.

Contract Clerk

u.s. stamps
Spanish Fort , AL
08.2009 - 05.2011
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Communicated with customers and employees to answer questions or explain information.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Answered telephones, directed calls, and took messages.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Answered multi-line telephone system and routed calls to appropriate personnel.

Desk Clerk

tone & tan fitness center
Daphne, AL
09.2005 - 08.2009
  • Developed organizational filing systems for confidential customer records and reports.
  • Copied, sorted and filed records of office activities and business transactions.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Answered phone calls promptly and professionally.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Monitored office supplies inventory and placed orders when necessary.
  • Trained new staff members on desk clerk procedures.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Inputted reservation requests into booking system accurately.
  • Maintained records of room availability and reservations.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Conducted transactions, confirming patient information, and processing according to standard protocol.
  • Assisted customers with check-in and check-out procedures, providing necessary information and guidance.
  • Processed payments for guest rooms, food, and other services using computerized systems.
  • Ensured that all safety protocols were followed at the front desk area.
  • Answered telephones, directed calls, and took messages.
  • Managed incoming calls, responding to inquiries and directing calls to appropriate departments or personnel.
  • Greeted guests upon arrival in a friendly and professional manner.
  • Updated guest profiles with contact information and preferences.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Education

High School Diploma -

Stanford Christian Academy
Semmes, AL
04-2007

Skills

  • Team management
  • Customer service
  • Conflict resolution
  • Project management
  • Employee training
  • Performance monitoring
  • Effective communication
  • Problem solving

Timeline

Front End Manager

Rouses Supermarket
01.2023 - Current

Warehouse Specialist

Ace Distribution Center
01.2022 - 12.2022

Substitute Contract Carrier

nobles bay equities, LLC
12.2019 - 01.2022

Medical Schooling

saad's healthcare and medical schooling
06.2019 - 11.2019

Cashier

express mart
08.2016 - 06.2019

Bank Teller

mobile educators credit union
04.2011 - 05.2016

Contract Clerk

u.s. stamps
08.2009 - 05.2011

Desk Clerk

tone & tan fitness center
09.2005 - 08.2009

High School Diploma -

Stanford Christian Academy

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Amber Matz