Summary
Overview
Work History
Education
Skills
Websites
Timeline
Certification
Accomplishments
Work Preference
Work Availability
Software
Interests
Hi, I’m

Amber Maunders-Delight

Rapid City,SD
Touching all the lives you meet in an incredible, unforgettable way, simply find something beautiful in everything you do and everyone you see. Make your mark positively count.
Amber Maunders-Delight
Amber Maunders-Delight

Summary

Insightful Manager with 20+ years’ experience in different areas of sales, directing and improving operations through effective employee motivational strategies and strong policy enforcement, Recognized for ability to communicate with customers and provide exceptional service that ensures client retention, positive feedback and client/customer/consumer care. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and privy to conflict resolution while maintaining positive attitude. Proven skills to effectively manage others. Skilled and passionate about training teams and fellow associates, mentoring and working with up to 70 people. Organizational skills with meetings, inventory, training, supervising, implementing processes and procedures.

Overview

20
years of professional experience

Work History

BDS Marketing Solutions

Merchandising Manager
08.2023 - Current

Job overview

  • Monitored stock levels and product sales to determine purchasing needs for several different retail stores.
  • Organized meetings for up to 3 staff members to discuss upcoming promotions, key strategies, and tasks.
  • Execute in-season pricing strategies, promotions, and markdowns to reach financial targets.
  • Built positive relationships with store managers for consistent and reliable supply of products.
  • Optimize store displays and appearance via strategic merchandising.
  • Maintain point of sale (POS) system by inputting accurate inventory
  • Maintained the section of each store for optimal customer experience with each interactive display

RE W/Amber &, Four Sale Realty Powered by EXp

Real Estate Broker Associate, Team Lead and Mentor
10.2022 - Current

Job overview

  • Coordinated appointments to show marketed properties.
  • Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
  • Compared properties possessing similar features to determine competitive market prices.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Arranged for inspections and surveys of sold properties.
  • Conducted comparative market analysis to determine optimal pricing for properties.
  • Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
  • Utilized online marketing platforms to promote real estate services and generate leads.
  • Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
  • Generated lists of properties for sale, locations, descriptions and available financing options.
  • Managed roster of clients to send announcements and information on new properties.
  • Established and developed real estate agency, driving recruitment, and operational growth.
  • Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
  • Verified sales compliance with local governmental regulations, environmental standards and industry good practices.
  • Cultivated strong relationships with agents, lenders and title companies.
  • Advised clients on optimum buying and selling choices for maximum returns.
  • Developed successful marketing strategies to promote properties and maximize exposure.
  • Set up virtual home tours, in-person visits, and open houses for properties.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Directed and supervised team of 15, engaged in Real Estate Sales and growing production development.
  • Audited team performance and compliance with the local state and national standards.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials so everything for my team and their clients could be done in a timely manner when needed.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Assisted in recruitment to build team of top performers.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help all team members achieve success.
  • Made sure I was always available to assist, answer questions, provide guidance and knowledge for every aspect of our roles making sure every team member had the confidence knowhow needed to provide the best service possible

Premium Retail Services Inc

Lead Retail Merchandiser
11.2020 - Current

Job overview

  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Established strong vendor relationships to maintain and support business.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Trained store personnel on product features to drive sales and increase product awareness.
  • Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.

TREG, Inc,. Real Estate With Amber, Inc.

Real Estate Broker Associate, Lead Mentor
04.2015 - 10.2022

Job overview

  • Implemented new office policies along with a new mission statement
  • Dealt with inner office conflict and resolution
  • As a Realtor my average sales production is $3.5 million per year and much of my business is referral based.
  • Coordinated appointments to show marketed properties.
  • Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Arranged for inspections and surveys of sold properties.
  • Compared properties possessing similar features to determine competitive market prices.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Utilized online marketing platforms to promote real estate services and generate leads.
  • Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
  • Conducted competitive market analysis to determine optimal pricing for properties.
  • Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
  • Negotiated purchase contracts and lease agreements to establish maximum value for clients.
  • Managed roster of clients to send announcements and information on new properties.
  • Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
  • Generated lists of properties for sale, locations, descriptions and available financing options.
  • Advocated for client needs and obtained desired considerations for sales and purchases.
  • Monitored contract execution to verify complete fulfillment of terms.
  • Developed successful marketing strategies to promote properties and maximize exposure.
  • Cultivated strong relationships with agents, lenders and title companies.
  • Appraised property values and assessed buyer income to determine feasibility of offer success.
  • Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
  • Verified sales compliance with local governmental regulations, environmental standards and industry good practices.
  • Advised clients on optimum buying and selling choices for maximum returns.
  • Evaluated properties for potential salability and pricing.
  • Set up virtual home tours, in-person visits, and open houses for properties.
  • Planned, developed, and implemented strategies to convey information with key decision makers.

The Real Estate Group, Inc.

Office Manager, Marketing Director
01.2009 - 06.2020

Job overview

  • Developed creative presentations and oversaw preparation of all marketing material from designing business cards, fliers, print ads, CMA's, door hangers, trend repots, data sheets, open house and social media ads, images, videos, emails and made sure we had needed equipment to do so
  • Used QuickBooks to prepare send invoices and statements to each business within the building and all Real Estate agents, handled balances owed, paid office and building bills and employees, along with writing checks for Realtors
  • Provided weekly, monthly and yearly production statistics for our office to see where we stood against the other firms in our area and using that info when devising new strategies for production and client growth and retainability
  • Managed team of up to 60 Realtors, 2 marketing professionals, and 3 building employees, offering mentoring and coaching to build and maintain knowledge and skills to drive production and performance
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules, monitored performance, and set aggressive targets for employees to drive company success and strengthen motivation.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns, programs, and promotional materials to drive engagement and conversions.
  • Built strong relationships with industry professionals and influencers.

Education

Carols School of Real Estate
Rapid City

Broker Associate from Real Estate
03.2015

University Overview

  • 3.8 GPA
  • Ranked in Top of class

University of Phoenix

Associate Degree in Business/Business Management from Business Management
11.2011

University Overview

  • 3.7 GPA
  • Ranked in Top of class
  • Professional Development: Graduated with many additional credits making so I am only 12 credits from receiving my Bachelor's of Business Management Science and Business Marketing
  • Scholarship Recipient

Headlines Academy, Inc.
Rapid City, SD

from Cosmetology, Cosmetology Instructor
01.2004

University Overview

  • 3.9 GPA
  • Professional Development: Certified in Babe Extensions
  • Awarded Best in Knowledge and Skill with Ethnic Hair
  • Ranked in Top 10% of class
  • Extracurricular Activities: Locks of Love coordinator

Skills

  • Creativity & problem solving
  • Strong work ethic
  • Exceptional leader & relationship builder
  • Microsoft office/excel
  • QuickBooks
  • Adaptability
  • Active listening, presentation & public speaking
  • Verbal and written communication
  • Inventory Management
  • Data-driven decision-making
  • Market Analysis
  • Competitor Analysis
  • Promotional planning
  • Merchandise planning
  • Vendor communications
  • Business Administration
  • Performance Management
  • Workforce Management
  • Business Development
  • Marketing
  • Budget Control
  • Social Media Marketing
  • Zoning regulations
  • Photography and Videography
  • Training and mentoring
  • Property valuation
  • Property Inspections
  • Residential Sales
  • Real Estate Law
  • Sales-savvy
  • Market monitoring
  • Appraisal procedures
  • Sales brochure development
  • Contract Management
  • Commercial Real Estate
  • Construction management
  • Market Research
  • Investment Analysis
  • Virtual tour creation
  • Home sale negotiation
  • Policy Implementation
  • Project Management
  • Performance Evaluations
  • Staff Management
  • Staff Training and Development

Timeline

Merchandising Manager

BDS Marketing Solutions
08.2023 - Current

Real Estate Broker Associate, Team Lead and Mentor

RE W/Amber &, Four Sale Realty Powered by EXp
10.2022 - Current

Lead Retail Merchandiser

Premium Retail Services Inc
11.2020 - Current

Real Estate Broker Associate, Lead Mentor

TREG, Inc,. Real Estate With Amber, Inc.
04.2015 - 10.2022

Office Manager, Marketing Director

The Real Estate Group, Inc.
01.2009 - 06.2020

Carols School of Real Estate

Broker Associate from Real Estate

University of Phoenix

Associate Degree in Business/Business Management from Business Management

Headlines Academy, Inc.

from Cosmetology, Cosmetology Instructor

Certification

  • Real Estate Broker Associate
  • Certified in Babe Hair Extensions
  • Cosmetology License
  • Instructor of Cosmetology
  • Recertification in OSHA Training - Will be complete by August 30, 2024

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 70 staff members.
  • Managed a team of 25 real estate agents who were the top grossing team 5 months in a row.
  • Increased client base by 12% through personal referrals.
  • Won the 2019 Five Star Spirit Real Estate Agent Award.
  • Completed over 400 successful real estate transactions.
  • Generated more than $3.5 in sales revenue year after year 2015-2021.

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteHybrid

Important To Me

Work-life balanceHealthcare benefits401k matchPaid time offPaid sick leaveFlexible work hoursPersonal development programsCareer advancementCompany Culture
Availability
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Software

Operating systems

Social Media

Spreadsheets

Email

Microsoft Office

Google Drive

Microsoft PowerPoint

Google Workspace

Interests

Painting and Drawing

Reading and Writing

Photography

Voluntyeering

Hiking

Camping

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Amber Maunders-Delight