Amber May
Summary
Resourceful and experienced professional offering expertise in customer service. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Deputy Clerk
State Of North Carolina
05.2011 - Current
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Contributed to a positive work environment through effective communication skills and a collaborative approach to problemsolving.
- Worked in the estate planning department and provided families the assistance they need during a difficult time in their lives.
Admissions Coordinator
Julia Manor Nursing And Rehab Facility
03.2008 - 06.2010
- Provided exceptional customer service during phone and email interactions with prospective patients and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Developed targeted marketing materials for specific applicant pools, increasing overall outreach effectiveness.
Sales Assistant
Dan Ryan Builders
07.2007 - 03.2008
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Increased sales by building strong customer relationships and providing excellent service.
- Provided guided home tours to prospective clients.
- Assisted customers with prompt and polite support in-person and via telephone.
Administrative Assistant
Century 21 Dees & Tyndall Realtors
02.2005 - 02.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Created and maintained databases to track and record customer data.
- Prepared weekly advertisement for local newspaper and assisted in marketing ideas for movie theater ads, billboards and local television.
- Received Employee of the Year in 2005.
Education
Associate of Arts - Paralegal Studies
American Public University System
Charles Town, WV2014
Skills
Communication
Attention to Detail
Adaptability
Creativity
Interpersonal Skills
Reliability
Teamwork
Positive Attitude
Initiative
Timeline
Deputy Clerk
State Of North Carolina
05.2011 - Current
Admissions Coordinator
Julia Manor Nursing And Rehab Facility
03.2008 - 06.2010
Sales Assistant
Dan Ryan Builders
07.2007 - 03.2008
Administrative Assistant
Century 21 Dees & Tyndall Realtors
02.2005 - 02.2007
Associate of Arts - Paralegal Studies
American Public University System