Amber May
Lebanon ,Va
Summary
Accomplished Store Manager at GPM Investments, adept in customer service and inventory control, significantly improved customer satisfaction through effective staff training. Demonstrated strong multitasking and team collaboration across various roles.
Overview
9
9
years of professional experience
Work History
Waitress
Reno’s
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Store Manager
GPM Investments
08.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Housekeeper
Pikeville Medical Center
08.2015 - 06.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma - General
Lebanon High School
Lebanon, VA05.2014
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Payment Processing
- Order Management
- Upselling
Timeline
Store Manager
GPM Investments
08.2021 - Current
Housekeeper
Pikeville Medical Center
08.2015 - 06.2020
Waitress
Reno’s
High School Diploma - General
Lebanon High School
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