Amber Mayes
Meridian,ID
Summary
Accomplishments include increasing team productivity and radiology department efficiency through strategic process improvements. Analytical problem-solver with excellent communication and conflict management skills. Results-driven Radiology Supervisor bringing 19+ years of imaging and 16+ years of progressive leadership experience in field. Proficient in all radiology modalities and protocols, PACS, as well as manager platforms in EPIC, Business Center, Power BI and Time and Schedule timekeeping processes. Proven skills in leading and developing high-performance radiology teams, writing and updating policies and managing day-to-day operations with a practiced and hands-on style.
Knowledgeable about patient care standards and regulatory requirements. Focused on capably handling administrative needs to maintain an efficient and smooth department.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Radiology Supervisor
St. Luke's Meridian Medical Center
12.2007 - Current
- Provided training and coaching to less experienced radiology team members.
- Completed employee evaluations and implemented necessary improvement plans.
- Balanced radiology staffing needs for outpatient imaging, emergency department, surgical services, endoscopy, pain management and the surgery center at a facility that completed 160-220 radiology exams daily.
- Managed staff scheduling for a department of approximately 30 people.
- Assisted in the development of comprehensive training programs for new hires, fostering professional growth and expertise among team members.
- Reduced patient wait times to a goal of under 15 minutes by optimizing appointment scheduling and workflow management.
- Increased overall efficiency in the radiology department by delegating tasks based on individual strengths within the team.
- Repaired and troubleshot radiologic equipment.
- Assisted with recruitment by interviewing potential staff, recommending top candidates and helping with onboarding procedures.
- Streamlined reporting processes to facilitate timely delivery of results to referring physicians and prompt patient care decisions.
- Conducted regular audits of imaging studies to assess quality, identify areas for improvement, and maintain best practices in the field of radiology.
- Established strong relationships with referring physicians, enhancing communication and collaboration between departments.
- Promoted a positive work environment by addressing concerns promptly.
- Increased employee satisfaction providing regular one-on-one discussions with team members, demonstrating empathy and encouraging autonomy.
- Evaluated staff performance regularly, providing constructive feedback and promoting continuous improvement within the team.
- Collaborated with physicians to develop customized imaging plans for complex cases, improving diagnostic outcomes.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Prepared and positioned patients for imaging procedures.
- Cultivated a positive team atmosphere by sharing knowledge, offering assistance, and fostering collaboration among colleagues.
Radiologic Technologist
St. Luke's Meridian Medical Center
11.2004 - 12.2007
- Enhanced patient experience with compassionate communication and meticulous attention to detail during examinations.
- Assisted in training new Radiologic Technologists on department policies, procedures, equipment usage, and best practices for patient care.
- Cultivated positive team atmosphere by sharing knowledge, offering assistance, and fostering collaboration among colleagues.
- Improved patient care by efficiently performing diagnostic imaging procedures daily in outpatient setting, emergency department, inpatient units, and surgical services.
- Ensured patient safety and compliance with radiation protection standards, significantly reducing exposure risks.
- Provided compassionate care to patients, easing their concerns and fostering positive experience during imaging procedures.
- Conducted routine and specialized X-ray imaging to support timely diagnosis, contributing to improved patient outcomes.
Education
Bachelor of Science - Radiology
Boise State University
Boise, ID05.2005
Skills
- Direct Patient Care
- Patient Safety
- Medication Administration
- Staff Training
- Recruitment and hiring
- Operations Management
- Patient Care Standards
- Staff Management
- Diagnostic Imaging
- Scheduling Coordination
Accomplishments
- Trained multiple new Radiology employees.
- Led team meetings on updated protocols and procedures.
- Assisted in the build and implementation of new systems to improve inventory management.
- Supervised team of 30 staff members.
- Collaborated with system-wide X-Ray/Fluoro Review Workgroup and Charge Capture teams in the development of EPIC exam builds, associated CPT codes, charge mapping and exam modifiers.
- Implemented and lead IR Narrator build and training for radiology staff.
- Arranged lift and hoyer training for staff and patient safety. Organized mobile hoyer availability. Collaborated with PACU to gain more hoyer lifts.
- Hired adequate staffing justified through tracking and reporting of ER imaging safety concerns, c-arm usage and post-op imaging requirements.
Affiliations
- Shared Governance Committee
- Medical Imaging EAP Design Team
- Medical Imaging Radiant Design Team
- Medical Imaging Charge Capture
- Imaging Informatics
Certification
- ARRT Registered RT(R) - [2004-Current]
Timeline
Radiology Supervisor
St. Luke's Meridian Medical Center
12.2007 - Current
Radiologic Technologist
St. Luke's Meridian Medical Center
11.2004 - 12.2007
Bachelor of Science - Radiology
Boise State University
- ARRT Registered RT(R) - [2004-Current]
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