Amber McAllister
Chattanooga,TN
Summary
Committed and hardworking employee with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers.
Creative problem-solver versed in customer service. Punctual and honest employee.
Strive to do my best to always satisfy customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service. Trustworthy and dedicated employee with 10+ years of experience serving customers and operating register. Cheerful when assisting customers with requests and meeting special needs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Cashier/Customer Service
K-VA-T Food City
11.2017 - 01.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Mentored new employees on cashier duties and best practices, improving overall staff performance
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Knowledge of TN state laws regarding the sale of alcoholic beverage's.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped with bagging of customers purchases.
Customer Service Representative
Quick Check Advance
05.2005 - 04.2014
- Customer service representative.
- Date Entry.
- Balancing of cash drawer.
- Bank deposits.
- Answering multiple phone lines.
- Collections on bad or overdue accounts.
- General office duties.
- Calling bankruptcy courts.
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
- Utilized loan origination software to process and track loan applications.
- Set up and completed loan submission packages.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
Waitress/Cook/Cashier/Dishwasher
The American Legion #95
Chattanooga, TN
05.2001 - 08.2003
- Cooking,
- Waiting tables
- Taking Food Orders.
- Customer service.
- Food prepping.
- Waiting tables.
- Cashiering. Cleaning.
- Washing dishes.
- Nightly closing duties.
Education
I Made The Dean's List Twice. Didn't Get A Degree. - Cosmetology
01.2010
GED/ Earned In 2000 From Chattanooga State. - General Technology
08.2000
Skills
- Answering Multi-line Phone Systems
- Cash Drawer Balancing
- Report Preparation
- Drawer management
- ID Verification
- Customer Relations
- Analytical Thinking
- Problem-Solving
- Credits and Refunds
- Policies and Procedures
- Loss Prevention
- Cash register systems
- Service Minded
- Employee Training
- Coin and Currency Counting
- Payment posting
Timeline
Cashier/Customer Service - K-VA-T Food City
11.2017 - 01.2020
Customer Service Representative - Quick Check Advance
05.2005 - 04.2014
Waitress/Cook/Cashier/Dishwasher - The American Legion #95
05.2001 - 08.2003
Miller motte college Chattanooga - I Made The Dean's List Twice. Didn't Get A Degree., Cosmetology
East Ridge High School - GED/ Earned In 2000 From Chattanooga State. , General Technology
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