Amber McBride
Homedale,ID
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Shift Leader
Idaho Pizza Company
Homedale, ID
03.2023 - 04.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Barista
Sodexo Food Service
Lewiston, ID
08.2022 - 01.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Monitored inventory levels of supplies and restocked when necessary.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
High School Diploma -
Homedale High School
Homedale, ID05-2022
Skills
- Positive Attitude
- Training Assistance
- Staff Education And Training
- Food Safety
- Inventory Ordering
- Menu Knowledge
- Customer Service Experience
- Cash Handling Ability
- Payment Processing
- Accurate Money Handling
- Customer Service Monitoring
- Opening And Closing Duties
- Punctual And Reliable
- Pos System Operation
- Register Counting
- Interpersonal Skills
- Conflict Resolution Techniques
Accomplishments
- Employee of the Month June 2023
- Directed a play for m senior project
References
References available upon request.
Timeline
Shift Leader
Idaho Pizza Company
03.2023 - 04.2024
Barista
Sodexo Food Service
08.2022 - 01.2023
High School Diploma -
Homedale High School
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