AMBER MCBROOM
Killeen,TX
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Web Designer
Wix
01.2022 - Current
- Managed over 30 customer calls per day.
- Designed user interface to meet client specifications and content management system.
- Promoted brand identity by assisting with designing company logos and delivering attractive, user-friendly and unique website.
- Tracked and reported problems with site designs, providing remedial suggestions or referring issues to appropriate developer team.
- Troubleshot technical issues and optimized websites for search engine optimization, performance and accessibility.
IT Help Desk
MCSG Technologies
12.2020 - 12.2021
- Assisted Servicemen and women via telephone and chat with step-by-step troubleshooting
- Maintain communication with end user through troubleshooting process
- Performed hourly systems checks to make sure our customers were receiving data
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Military Pay Technician
Fort Carson
06.2020 - 12.2020
- Established, maintained, and reviewed military service members (Active) pay accounts for accuracy in entitlements and deductions
- Exercised precision in entering personnel actions, reviewing pay authorization documents, determining entitlements, and processing pay and leave computation that affected the disbursement of pay
- Aided customers regarding military payroll services
- Reviewed completed or rejected military pay transactions taking corrective action when necessary, and compiling information regarding the causes of incorrect pay entitlements
- Performed problem solving and corrected payroll records based on a standardized set of pay rules, regulations, laws, procedures, and operations that govern each pay entitlement
- Utilized formulae to compute and process non- standard payroll actions; computed complex military pay allowances such as a special and incentive pay
Help Desk
Tek Experts
04.2020 - 06.2020
- Tier 1-2 |Microsoft
- Escalated incidents to a higher tier for resolution
- Obtained knowledge- based skills to handle more complex issues
- Responded to customer within a 10 to 15-minute window of receiving the trouble ticket
- Communicated technical information, both verbal and written to a wide range of end users
Petroleum Supply Specialist
United States Army
03.2014 - 04.2020
- Led a team of 2-4 fuelers, supervised daily work, inspected, and managed equipment; inspected pipelines, tightened connections, and lubricated valves
- Oversaw receiving, shipping and storage of diesel fuel; documented all fuel movements in the computer systems
- Regulated variables such as temperature and pressure to maintain optimal flow.
- Utilized and calibrated gauges to maintain accuracy of assessments; synchronized activities across pump houses to achieve continuous product flow and minimize
Customer Service Representative
GC Services
06.2013 - 11.2013
- Consulted with customers to determine best methods to resolve service and billing issues
- Informed customers about billing procedures, processed payments and provided payment option assistance
- Evaluated customers account information to assess current issues and determine potential solutions
- Collected customer’s feedback and recommended procedural or product changes to enhance future service delivery
- Tracked customer service cases and updated service software with customer information
Education
Bachelor of Science - CyberSecurity
Southern New Hampshire University
Hooksett, NH03.2024
High School Diploma -
Robert M Shoemaker High School
Killeen, TX06.2013
Skills
- Collaborative Team Player
- Help Desk Support
- Microsoft Office 365, SharePoint,
- Google Docs
- Operating Systems:
- Customer Service
- Windows XP, 7 & 8
- Issue and Resolution Tracking
- LAN, WAN, VPN, Wireless,
- Switches, Routers, Wi-Fi
- Change Management, Imaging, OSI
- Support Ticket System Management
- Microsoft Outlook
Timeline
Web Designer
Wix
01.2022 - Current
IT Help Desk
MCSG Technologies
12.2020 - 12.2021
Military Pay Technician
Fort Carson
06.2020 - 12.2020
Help Desk
Tek Experts
04.2020 - 06.2020
Petroleum Supply Specialist
United States Army
03.2014 - 04.2020
Customer Service Representative
GC Services
06.2013 - 11.2013
Bachelor of Science - CyberSecurity
Southern New Hampshire University
High School Diploma -
Robert M Shoemaker High School
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