Amber McCollum
Milwaukee,WI
Summary
Experienced Security Professional with quick instincts and dedication to ensuring public safety and maintaining order. Experienced and reliable customer service with experience providing assistance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Signal 88 Security
07.2022 - 12.2023
- Greeting residents, welcoming them, answering phones, organization, social skills, monitor CCTV system and cameras, lobby input packages in the system for residents of the building, problem-solving.
Security Officer
Steiner Security
08.2023 - 11.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Security Officer
Guardian Security Systems, Inc.
10.2021 - 06.2022
- Greeting residents, welcoming them, answering phones, organization, social skills, problem-solving, monitor CCTV systems cameras and lobby, technical skills.
Caregiver
Best Care Services
12.2020 - 01.2022
- Help client with daily activities, such as bathing and bathroom functions, feeding, grooming, prepare medication and some housework help make appointments.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Security Officer
Titan Security Group
02.2021 - 10.2021
- Lobby Console Officer
- Answer phone, write pass down about what goes on throughout the building, and check tenants in the building, as well as visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
Custodian Worker
ABM Industries
05.2020 - 11.2020
- Keeps building and property in clean and orderly condition, performs routine maintenance activities, performs heavy cleaning duties, sweeps, mops, scrubs, or vacuums floors, gathers and empties trash, scrubs, sanitizes, and supplies restroom facilities.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Kitchen Crew
McDonald's
11.2019 - 02.2020
- Cook the meat, work table to prepare meals, sweep, mop making sure everything is up to par.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
House Keeper
Kishwaukee Family YMCA
06.2019 - 12.2019
- Responsible for the direct cleaning of the Family YMCA, such as cleaning and sanitizing restrooms, locker rooms, vacuuming, dusting, mopping, trash removal, window cleaning, picking up trash/spills, etc., floor cleaning and maintenance, in all areas of the Y.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Cafeteria Worker
Aramark/ Jefferson Elementary
02.2019 - 06.2019
- In addition to preparing and serving food, my duties were restocking and maintaining supplies for the kitchen and cafeteria, as well as maintaining and cleaning the kitchen, equipment, and washing dishes.
- Cleaned and sanitized surfaces, tools and equipment.
- Served food according to temperature, safety and presentation guidelines.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Restocked condiments, beverages and utensils per expected use levels.
- Provided exemplary service to students, staff and visitors.
Dietary Aide
Dekalb County Nursing Home
04.2018 - 03.2019
- The dietary aide works along with the dietary manager to prepare meals, also assists in clean up, kitchen maintenance and setting up and taking down the dining areas
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Other job duties include delivering food to residents' rooms, preparing and serving snacks and taking inventory of food and kitchen supplies.
- Served meals to residents in accordance with established schedules and dietary procedures.
Telemarketer
CTC Teleservices
01.2018 - 03.2018
- The marketing of goods or services by means of telephone calls, typically unsolicited, to potential customers.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded and updated customer information in online systems.
- Answered calls, took messages, and transferred calls to correct individuals.
Sales Associate
Walmart
10.2016 - 08.2017
- Took responsibility for greeting customers, locating products, price-checking items, and organizing store shelves and displays
- Also answering customers questions about policies, services, and products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier
McDonald's
10.2013 - 06.2014
- Prepared menu items, displayed friendly attitude at all times, collected cash from the customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Stock Clerk
TJ Maxx
05.2013 - 08.2013
- Greeted patrons, stocked items on racks and shelves, helped shoppers locate merchandise.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Conducted inventory and restocked items throughout day.
- Checked and pulled defective or expired products from shelves.
- Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
Education
High school Diploma -
Collins Academy High School
06.2015
Skills
- Food Service
- Customer Service
Certification
Food Handler, 08/01/21, 08/01/24
Willing To Relocate
Chicago, IL
Assessments
- Customer Focus & Orientation, Familiar, 06/01/19
- Retail Customer Service, Completed, 08/01/19
Timeline
Security Officer
Steiner Security
08.2023 - 11.2023
Security Officer
Signal 88 Security
07.2022 - 12.2023
Security Officer
Guardian Security Systems, Inc.
10.2021 - 06.2022
Security Officer
Titan Security Group
02.2021 - 10.2021
Caregiver
Best Care Services
12.2020 - 01.2022
Custodian Worker
ABM Industries
05.2020 - 11.2020
Kitchen Crew
McDonald's
11.2019 - 02.2020
House Keeper
Kishwaukee Family YMCA
06.2019 - 12.2019
Cafeteria Worker
Aramark/ Jefferson Elementary
02.2019 - 06.2019
Dietary Aide
Dekalb County Nursing Home
04.2018 - 03.2019
Telemarketer
CTC Teleservices
01.2018 - 03.2018
Sales Associate
Walmart
10.2016 - 08.2017
Cashier
McDonald's
10.2013 - 06.2014
Stock Clerk
TJ Maxx
05.2013 - 08.2013
High school Diploma -
Collins Academy High School
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