Amber McCovey
Portland
Summary
Dynamic professional with extensive experience at Pendleton Grain Growers, excelling in weight measurement and inventory management. Proven ability to enhance cross-department communication and ensure regulatory compliance. Recognized for exceptional attention to detail and problem-solving skills, consistently delivering accurate shipment tracking and maintaining high standards of customer service. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Sympathtic personal care aide with several years of experience supporting patients with activities of daily living. Professional and clear communicator when instructing and assisting patients as well as when reporting information to healthcare team and supervisors.
Overview
35
35
years of professional experience
Work History
Weighmaster
Pendleton Grain Growers
Mission
07.2012 - 09.2025
- Arranged incoming and outgoing shipments according to dates and weights.
- Stored finished products in labeled cartons and recorded location.
- Adhered to company policies and procedures while operating the weighbridges at all times.
- Encouraged and improved cross-department internal communication.
- Operated scales and computerized weighing equipment to collect and record weight information on incoming and outgoing shipments.
- Reported any mechanical problems or malfunctions encountered during operation of the weighbridges immediately.
- Analyzed product labels and purchase orders to verify shipment content accuracy.
Line Cook
Mcdonalds, PDI FOODS
Pendleton
01.2015 - 08.2025
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Received and stored food and supplies.
- Organized the storage area to ensure that all necessary items were readily accessible.
Vault Cashier
Wildhorse Casino
Pendleton
03.2010 - 03.2012
- Identified transaction errors when debits and credits did not balance.
- Handled customer complaints professionally and referred them to management when necessary.
- Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Adhered to internal policies and procedures regarding cash handling activities.
- Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
- Conducted periodic audits of cash inventories in order to maintain accurate records.
- Performed other duties as assigned by supervisor or manager.
- Ensured compliance with safety regulations when handling large amounts of money within the vault area.
- Maintained accurate teller drawer using high attention to detail while handling customer bank transactions.
- Balanced the vault at the end of each shift to ensure accuracy in accounting records.
- Loaded and unloaded wagons, flatbed carts and buggies carrying heavy coin bags and boxes.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Stocked and replenished currency in the vault as needed throughout the day.
- Reported daily averages and shortages to operations department.
- Maintained daily record of all cash and credit transactions.
- Adhered to regulatory and company security and audit procedures.
- Provided excellent customer service by assisting customers with their inquiries and requests.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Trained new employees on proper vault operations and safety protocols.
Caregiver
Pendleton Department of Seniors and Disabled
Pendleton
08.2007 - 09.2009
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Coordinated transportation services for clients when necessary.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Recorded client status progress and challenges in logbooks and reports.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Provided emotional support to clients during difficult times.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Laundered clothing and bedding to prevent infection.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Reported concerns to nurse supervisor to promote optimal care.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Built strong and trusting rapport with clients and loved ones.
- Consulted with client care team to continually update care plans.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Assisted clients with maintaining good personal hygiene.
Cage Cashier
Clearwater Casino
Lewiston
07.2004 - 07.2006
- Redeemed coins and tokens for cash at customer request.
- Complied with safety regulations while operating cash handling equipment.
- Organized paperwork and completed reports accurately within specified deadlines.
- Verified customer identification to ensure compliance with gaming regulations.
- Prepared bank deposits according to company policies and procedures.
- Maintained confidentiality of customers' transactions.
- Ensured that all state gaming laws were followed at all times.
- Reconciled daily summaries of transactions to balance books.
- Checked the accuracy of documents before submitting them to supervisors for approval.
- Prepared balance sheets in accordance with gaming standards and internal controls.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Collaborated with other departments to improve overall customer experience.
- Performed opening and closing duties such as counting money drawers and verifying floats.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Handled sensitive data with discretion and confidentiality.
- Processed payments for chips, tokens, and cash transactions.
Cashier
Wheeler's Smoke Shop
Lapwai
03.1991 - 09.1999
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Verified customer age requirement for alcohol or tobacco purchases.
- Followed company security procedures for handling large sums of money.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Issued receipts, refunds, credits or change due to customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped with purchases and signed customers up for rewards program.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Greeted customers promptly and responded to questions.
- Processed sales transactions to prevent long customer wait times.
Education
High School Diploma -
Lapwai High School
Lapwai, ID06-1992
Skills
- Weight measurement
- Data entry
- Shipment tracking
- Inventory management
- Equipment maintenance
- Regulatory compliance
- Customer service
- Problem solving
- Attention to detail
- Cash handling
- Transaction processing
- Policy compliance
- Conflict resolution
- Effective communication
- Medication administration
- Meal preparation
- Personal hygiene assistance
- Mobility support
- Patient monitoring
- Emotional support
References
References available upon request.
Timeline
Line Cook
Mcdonalds, PDI FOODS
01.2015 - 08.2025
Weighmaster
Pendleton Grain Growers
07.2012 - 09.2025
Vault Cashier
Wildhorse Casino
03.2010 - 03.2012
Caregiver
Pendleton Department of Seniors and Disabled
08.2007 - 09.2009
Cage Cashier
Clearwater Casino
07.2004 - 07.2006
Cashier
Wheeler's Smoke Shop
03.1991 - 09.1999
High School Diploma -
Lapwai High School
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