Amber McCuIEN
Little Rock
Summary
I am an experienced manager and trainer with a wide range of skills and the ability to quickly adjust in any work environment. Knowledgeable with solid background in compliance management and proven track record in policy implementation and risk mitigation. Successfully led multiple compliance initiatives that enhanced operational integrity and regulatory adherence. Demonstrated expertise in regulatory analysis and compliance training.
Overview
19
19
years of professional experience
Work History
Human Resource and Compliance Manager
Interface Works
04.2021 - 06.2024
- Manager fifty employees on average. Interviewed potential employees. Conducted background checks. Employed and terminated employees.
- Lead consultant on the promulgation of company rules, regulations, and operations to ensure company was operating within the restraints of the law.
- Managed payroll
- Coordinated with managers to ensure employee performance aligned with rewards and reprimands. Conducted individual evaluations of manager's performance.
Hearing Officer
Arkansas Department of Workforce Services
12.2010 - 05.2017
- A division of the Arkansas Department of Workforce Services, The Appeal Tribunal. Focused on appeals of decisions related to approval or denial of initial unemployment compensation claims.
- Conducted between thirty-five and forty hearings via telephone or in-person each week to determine an individual's eligibility for unemployment benefits after an initial claim for benefits has been approved or denied.
- Administered oaths, took testimony, found facts, drew conclusions, and wrote decisions affirming or reversing the original decision being appealed, based on the application of relevant law to the facts of each case.
- Trained new hearing officers how to conduct hearings and write decisions.
Probate Manager
Edward O. Moody, PA
05.2008 - 12.2010
- Directly responsible for more than twelve thousand client probate accounts
- Directly supervised four employees daily in the probate department
- Law Firm Specializing in plaintiff asbestos litigation. Made discretionary determinations on whether opening probate was beneficial for the firm.
- Submitted all appropriate documents to the court to establish probate estates
- Scheduled distribution hearings when applicable
- Spoke with heirs on a regular basis to ensure the process was thoroughly completed and that all correct information was gathered and compiled
- Updated office staff as well as co-counsel when probate was completed. Supervised the hearing scheduler to ensure that hearings were scheduled within a reasonable time
- Maintained all information in a database accessible to the entire office so that other departments could monitor progress.
Administrative Assistant III
Arkansas State Board of Cosmetology
05.2006 - 02.2008
- Directly supervised five cosmetological inspectors.and over five thousand cosmetological establishments Received notice of violations of cosmetological laws, promulgated rules or regulations, and determined their seriousness
- Issued civil penalties or warnings to those found to be in violation solely at my discretion
- Organized hearings for those who did not opt to pay penalties, attended the hearings, provided testimony, and presented the facts of the cases for the Board’s consideration
- Accompanied inspectors statewide to inspect premises if needed based of the seriousness of the alleged violations
- Solely responsible for approving licensing all cosmetological establishments statewide, including schools
Paralegal
Mays, Byrd, & Associates, PA
05.2005 - 05.2006
- or four attorneys fConducted legal research
- Attended court
- Authored office memorandums and legal briefs based on research that were used in legal proceedings
- Maintained client files
- Corresponded with clients regarding their cases
Education
Master’s Certificate - Nonprofit Management
University of Arkansas Little Rock
Little Rock, AR12.2022
Master’s Certificate - Conflict Mediation
University of Arkansas Little Rock
Little Rock, AR05.2022
Master’s Degree - Public Administration
University of Arkansas at Little Rock
Little Rock, AR12.2021
Juris Doctorate Degree - undefined
University of Arkansas Little Rock Bowen School of Law
Little Rock, AR12.2008
Bachelor’s degree - Political Science, Sociology
University of Central Arkansas
08.2004
Skills
- Well-qualified recruiter, trainer, and manager familiar with a successful skills and abilities needed to succeed Possessing strengths in task prioritization, while maintaining employee and customer relations Ready to leverage training and experience to take on new professional challenges
Timeline
Human Resource and Compliance Manager
Interface Works
04.2021 - 06.2024
Hearing Officer
Arkansas Department of Workforce Services
12.2010 - 05.2017
Probate Manager
Edward O. Moody, PA
05.2008 - 12.2010
Administrative Assistant III
Arkansas State Board of Cosmetology
05.2006 - 02.2008
Paralegal
Mays, Byrd, & Associates, PA
05.2005 - 05.2006
Master’s Certificate - Conflict Mediation
University of Arkansas Little Rock
Master’s Degree - Public Administration
University of Arkansas at Little Rock
Juris Doctorate Degree - undefined
University of Arkansas Little Rock Bowen School of Law
Bachelor’s degree - Political Science, Sociology
University of Central Arkansas
Master’s Certificate - Nonprofit Management
University of Arkansas Little Rock