Amber McDaniel
Auburn,WA
Summary
To obtain a challenging position with the City of Seattle as a Personal Recognizance Screener where I can make an immediate contribution and expand on my skills.
Overview
17
17
years of professional experience
Work History
Investigator
DSHS-Adult Protective Services
Tacoma, WA
11.2022 - Current
- Conduct face-to-face interviews with alleged victims, alleged perpetrators, and other collateral contacts
- Collect and evaluate relevant information to make decisions related to the investigation, services, and outcomes
- Document all pertinent activity for each investigation and record electronically using computer software application systems
- Collaborate with law enforcement, judicial entities, families, facilities, local office staff, other regional offices, and community agencies/partners regarding client needs
- Identify and refer at-risk and vulnerable adults to appropriate service groups
- Provide client advocacy, consultation, networking, family support, and crisis intervention
- Prepare and provide testimony at administrative hearings, court proceedings, and criminal, civil, and administrative proceedings
JRSO 1/ Counselor
DCYF Echo Glen Children's Center
Snoqualmie, WA
11.2019 - 08.2022
- Promote rehabilitation of youth and maintained safety of staff and residents.
- Observe and record the progress of each juvenile offender.
- Develop professional relationships with offenders. Recognize and assess problem situations and respond as back-up to other staff during crisis situations, using verbal de-escalation and/or physical control techniques when necessary to restore order.
- Conduct routine and random security duties such as headcounts, room checks for cleanliness and contraband, pat and strip searches, building integrity checks, and collect urinalysis samples for testing.
- Support case management goals to encourage, motivate, coach, and redirect youth toward targeted behavior change.
- Maintain a written account of activities during the work shift and clearly document breaches of security, behavioral incidents, and youth behavior in various logs and in youth files.
- Monitor and initiate the completion of facility chores and housekeeping jobs within residential unit, and escort/supervise the movement of residents within the facility and in the community.
- Recognize and assesses problem situations, and intervene to maintain safety and security during the transport and transfer to JRA program staff or court staff; Monitor and initiate repair of security and safety systems and equipment when indicated.
- Remain calm and provide leadership and direct response during crisis/dangerous situations.
- Request back-up to other staff including law enforcement in the event of a crisis or emergency situation and use JRA approved verbal de-escalation and/or physical control techniques and restraints as necessary and in compliance with agency policy to restore order.
- Provide physical supports/interventions for clients using program approved methods which may include moving or transferring.
- Conduct routine and random security duties including monitoring of assigned vehicle; maintain vehicle key control; complete pat and/or strip searches.
- Notify appropriate facility staff and law enforcement of escapes; initiate, direct/coordinate, and participate in search and apprehension procedures in event of escapes; monitor and supervise facility-wide resident movement and activities.
- Analyze challenging situations in a social services environment and prioritize appropriate courses of action applying sound judgment and professional standards.
- Model professional standards of conduct and enforce state standards for ethics and use of state resources; conduct and document investigations related to transport issues.
- Comply with health, safety, and custody standards or requirements; compile data for management information requirements.
- Effectively communicate with management, peers, and the public as required to carry out the assigned duties of the position;
- Clearly document breaches of security and behavioral incidents; maintain written account of activities during work shift; perform basic data entry and retrieval functions using an electronic management information system.
- Monitor and initiate repair of security and safety systems and equipment when indicated.
- Monitor, order inventory, organize, and store work unit supplies, and safety/security equipment.
- Maintain vehicle according to manufacture recommendation in coordination with scheduler; maintain vehicle fuel level and cleanliness.
- Developed and deepened relationships with residents and fellow staff.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Provided appropriate feedback and information to help residents succeed in program.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
Resident Counselor/Mental Health Technician
Navos
Burien, WA
09.2019 - 01.2021
- Assists with maintaining a safe and hazard free environment by observing and documenting patient behavior, conducting patient room searches, reporting unsafe conditions and applying appropriate emotional and physical support.
- Performs or assists with the admission of new patients by gathering routine information for nursing assessment, searches patients and belongings for contraband, documents belongings and other appropriate information.
- Orients the patient and patient's family to the facility and the policies and procedures.
- Participates as a member of the interdisciplinary treatment team M-F.
- Assists with initiating and contributing to patient treatment planning, teaching and discharge planning.
- Participates in patient care team conferences by sharing observations of patient's progress toward identified goals and assists the RN with the development, evaluation, and revision of patient care plans.
- Collaborates with therapy team to develop and implement groups that support the recovery process and enhance patient goal attainment
- Participates in the implementation of treatment plans which clearly identify the patient’s voice, treatment strategies, and specific outcome measures
- Meets unit documentation standards
- Tailors effective interventions to meet diverse patient diagnostic and cultural needs
- Provides person-centered advocacy and case management for patients as needed and directed by the care team
- Assists with milieu management by being present with patients on the unit and assisting as needed with daily activities and/or ADLs.
- Completes/conducts daily groups.
- Drives clients in Agency vehicles to various appointments or outings as needed.
- Provided excellent service to patients through personable communication.
- Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
- Responded to crisis situations when severe mental health and behavioral issues arose.
Certified Nursing Assistant
Canterbury House
Auburn, WA
02.2019 - 12.2019
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Used mobility devices to transport patients.
- Documented activities and recorded information in EMR system.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Engaged with patient family and friends to provide courteous visit experience.
- Delivered high level of care to every patient.
- Comforted patients and provided each with reassurance and encouragement.
- Followed safe lifting techniques and individual resident lifting instructions.
- Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
Correctional Officer
WA State Dept. Of Corrections
Monroe, WA
11.2007 - 01.2015
- Ensure the safety and security of the facility and welfare of inmates.
- Direct and supervise inmates' daily activities; establish rapport and assess individual inmate baseline behavior.
- Observe, direct, escort, move and supervise inmates during daily activities.
- Communicate with others regarding activities and incidents in the prison.
- Tactfully diffuse any verbal or physical abuse which may occur in the course of performing work assignments.
- Physically protect themselves, inmates and personnel and provide immediate first responder/life saving measures to others.
- Recognize and determine when and to what extent physical force should be used, up to and including deadly force, as governed by law and policy.
- Maintain direct contact with inmates who may be mentally unstable, under the influence of drugs and/or alcohol, verbally aggressive or physically dangerous.
- Document, accurately, thoroughly, and clearly, incidents and actions by writing incident reports, maintaining daily logs and preparing other related documents.
- Operate control room; control all movement of inmates and personnel in, out and within the facility; monitor security cameras to ensure the safety of staff and inmates and report potentially dangerous situations or suspicious activities to other staff; monitor inmate behavior.
- Respond to emergency situations and alarms; effectively communicate with inmates.
- Direct and monitor all daily housing unit inmate activities, to include, but not limited to, formal counts, medication pass, meal service, inmate supply exchanges, and all inmate activities.
- Ensure the sanitation of the facility and record maintenance needs.
- Inspected cells and conducted random searches of common areas.
- Assisted in restraining violent and unruly inmates.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Attended regular trainings and maintained appropriate certifications.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address agressive inmates.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Education
Bachelor of Law And Justice - Law And Justice
Central Washington University
Ellensburg, WA06-2023
Bachelor of Science - Psychology
Central Washington University
Ellensburg, WA06-2023
Associate of Arts -
Olympic College
Bremerton, WA01.2022
High School Diploma -
South Kitsap High School
Port Orchard, WA06.1998
Skills
- Goal-oriented individual with strong leadership capabilities
- Organized, highly motivated, and detailed-oriented problem solver
- Ability to work effectively with individuals of all races, ethnicities, nationalities, cultures, genders, ages, sexual orientations, and abilities
- Good communication skills with potentially hostile defendants in a fast-paced tense environment
- Can remain calm, positive, and professional while working both independently and as a team member with defendants, attorneys, Judges, and staff
- Ability to listen with compassion, build rapport, address sensitive issues in a caring and supportive manner
- Reliable & trustworthy
- Adaptability capabilities for ever-changing policies and procedures
Timeline
Investigator
DSHS-Adult Protective Services
11.2022 - Current
JRSO 1/ Counselor
DCYF Echo Glen Children's Center
11.2019 - 08.2022
Resident Counselor/Mental Health Technician
Navos
09.2019 - 01.2021
Certified Nursing Assistant
Canterbury House
02.2019 - 12.2019
Correctional Officer
WA State Dept. Of Corrections
11.2007 - 01.2015
Bachelor of Law And Justice - Law And Justice
Central Washington University
Bachelor of Science - Psychology
Central Washington University
Associate of Arts -
Olympic College
High School Diploma -
South Kitsap High School