Amber McDiarmid
New York,NY
Summary
Dedicated and detail-oriented individual seeking to contribute strong administrative, problem-solving and mediation skills in a support role that enhances operational efficiency.
Overview
19
19
years of professional experience
Work History
Area Director/Local Childcare Consultant
Cultural Care Au Pair
05.2018 - Current
- Managing a large group of program participants from all over the world here in NYC by providing ongoing support and guidance to both au pairs and their host families.
- Overseeing compliance and enforcing U.S. Department of State Regulations.
- Promoting the Au Pair Cultural Exchange Program within the US market, answering general questions about the program, J1 visa and international exchange.
- Networking and advertising the program using Salesforce to generate leads, follow up with clients, close tasks and accounts and create email templates.
- Conducting host family and au pair interviews/meetings to offer support, go over rules and resolve/mediate conflicts.
- Organizing monthly group meetings to support au pairs and open pathways for multi-cultural friendships and celebration of diversity.
Manager of Operations
Sidekicks Staffing
02.2012 - 01.2020
- Maintained an organized digital database of available nannies and available positions.
- Negotiated and wrote contracts between Nannies and Families-including salary details, benefits and job specifications.
- Interviewed Families and Nannies to best understand their needs/wants in Nanny/Nanny Position.
- Carefully considered all aspects of Family profile and matched potential Nannies accordingly for their review.
- Extensively checked personal and professional references and submitted all parties for Criminal Background Checks.
Private Nanny and Household Manager
Private Family
08.2005 - 10.2009
- Implemented daily routines for optimal child development and created a structured environment.
- Encouraged social interactions through playdates, group outings, community events and self-planned field trips.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Scheduled doctor appointments and classes/tutoring/lessons as needed for the children.
- Kept a running inventory of all necessities for the family and restocked/ordered as needed.
Education
Bachelor of Science - Music Education
University of Wisconsin - La Crosse
La Crosse, WI12.2002
Skills
- Salesforce
- Microsoft Office
- Organization
- Time and Conflict Management
- Customer Relations Management
- Flexibility
- Account Management
- Event Planning
- Data Entry
Timeline
Area Director/Local Childcare Consultant
Cultural Care Au Pair
05.2018 - Current
Manager of Operations
Sidekicks Staffing
02.2012 - 01.2020
Private Nanny and Household Manager
Private Family
08.2005 - 10.2009
Bachelor of Science - Music Education
University of Wisconsin - La Crosse