Amber McDonald
Red Bay
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
Work History
Online Grocery Associate
Walmart
Russellville
01.2019 - 07.2021
- Selected and packed grocery items for customer online orders.
- Assisted customers with product inquiries and order status updates.
- Maintained cleanliness and organization of the grocery area.
- Operated handheld devices for inventory management and tracking.
- Collaborated with team members to streamline order fulfillment processes.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Customer Service Cashier
Piggly Wiggly Grocery Store
Phil Campbell
06.2013 - 08.2020
- Processed customer transactions accurately and efficiently at busy retail location.
- Managed cash register operations, maintaining proper cash handling procedures.
- Assisted customers with inquiries and provided product information effectively.
- Handled returns and exchanges, ensuring compliance with store policies.
- Collaborated with team members to maintain organized and clean workspace.
- Trained new staff on register operations and customer service best practices.
- Resolved customer complaints promptly, enhancing overall shopping experience.
- Monitored inventory levels and reported discrepancies to management regularly.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Education
Associate of Applied Science - Nursing Education
Northwest Shoals Community College
Phil Campbell, AL 08.2014 - 04.2017
Hackleburg High School
Hackleburg, ALSkills
- Order fulfillment
- Inventory Management
- Handheld device operation
- Excellent customer service skills
- Processing transactions
- Team collaboration
- Cash handling procedures
- Effective communication
- Adaptability
Timeline
Online Grocery Associate
Walmart
01.2019 - 07.2021
Associate of Applied Science - Nursing Education
Northwest Shoals Community College
08.2014 - 04.2017
Customer Service Cashier
Piggly Wiggly Grocery Store
06.2013 - 08.2020
Hackleburg High School
Similar Profiles
Logan PowellLogan Powell
Cart Associate at WalmartCart Associate at Walmart
Rylee MarheineRylee Marheine
Seasonal Associate at WalmartSeasonal Associate at Walmart
Kiranjeet KaurKiranjeet Kaur
Deli Associate at WalmartDeli Associate at Walmart
Kelneisha WomackKelneisha Womack
Department Manager at WalmartDepartment Manager at Walmart
Benton ArmstrongBenton Armstrong
Mechanic at Self-employeedMechanic at Self-employeed