Amber McEwen
Minneapolis,MN
Summary
Organized Senior Administrative Assistant known for high productivity and efficient task completion. Specialize in time management, workflow coordination, and advanced proficiency in Microsoft Office Suite. Excel in communication, problem-solving, and adaptability, ensuring smooth operation of office environments and support for executive teams.
Overview
16
16
years of professional experience
Work History
Senior Administrative Assistant
North Memorial Health
Robbinsdale, MN
01.2023 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Produced and distributed memos, newsletters, and other forms of communication.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Health Unit Coordinator
North Memorial Health
Robbinsdale, MN
04.2018 - 01.2023
- Full-time HUC in the Surgery and Advanced Procedure Department.
- Compiled and submitted daily reports on patient admissions, discharges, and transfers for administrative use.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Maintained inventory of medical supplies and equipment, placing orders as necessary to ensure availability.
- Unit Counsel Member for three years.
- Scheduled medical appointments and coordinated transportation to medical facilities for patients.
Lead Customer Service Representative
North Memorial Health
Robbinsdale, MN
10.2014 - 04.2018
- Lead customer service representative for the past three years.
- Collaborated with stakeholders to develop tip sheets for customer service representatives for EPIC training with the IT team.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Mentored junior team members and managed employee relationships.
- Directed inbound calls in phone queues to improve call flow.
- Coordinated with other departments to ensure a smooth workflow across all channels of communication.
- Averaging 90 to 120 calls daily from customers in a high-volume call center. Reaches over 80% service-level goal daily.
- Directs customers to North Memorial-based facilities and services as appropriate, i.e. Urgent Care, Urgency Center, and Specialty Services.
Medical Assistant
MN Urology
Robbinsdale, MN
01.2012 - 10.2014
- Inspected equipment to ensure proper working order prior to use on patients.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Provided assistance to medical staff in performing minor surgical procedures such as cystoscopies, prostate biopsies, catheterizations, urethral dilations, circumcisions, and vasectomies.
- Cleaned and maintained medical equipment following procedures and standards.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Measured vital signs and took medical histories to prepare patients for examination.
Lead Care Manager
Sunrise Assisted Living
Golden Valley, MN
12.2008 - 01.2012
- Caring for the elderly with Alzheimer's and dementia.
- Taking vital signs and weights weekly.
- Assisting with daily grooming, meals, and activities.
- Supervising others in a locked-floor community.
- Medication Management.
- Developed, implemented, and regularly reviewed personalized care plans in collaboration with healthcare providers.
- Facilitated interdisciplinary team meetings to discuss client progress, challenges, and adjustments needed in care plans.
Education
Associate of Applied Science - Medical Assistant
Anthem College
Saint Louis Park, MN08-2011
High School Diploma -
North High School
Minneapolis, MN06-2007
Skills
- Calendar management
- Meeting coordination
- Document organization
- Office administration
- Inventory management
- Microsoft Office
- Communication skills
- Customer service
Timeline
Senior Administrative Assistant
North Memorial Health
01.2023 - Current
Health Unit Coordinator
North Memorial Health
04.2018 - 01.2023
Lead Customer Service Representative
North Memorial Health
10.2014 - 04.2018
Medical Assistant
MN Urology
01.2012 - 10.2014
Lead Care Manager
Sunrise Assisted Living
12.2008 - 01.2012
Associate of Applied Science - Medical Assistant
Anthem College
High School Diploma -
North High School
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