Amber McGee

• Scheduled appointments for staff members, clients, and customers using an electronic calendar system.
• Handled administrative duties such as filing documents, printing reports, scanning files.
• Handled customer inquiries and complaints, providing timely and appropriate solutions.
• Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Maintained up-to-date records of all visitors entering the building.

• Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
• Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
• Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
• Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
• Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
• Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.

Analyzed and optimized operations including bookkeeping, payroll, office supplies and equipment, and other clerical functions.
Developed and maintained successful relationships with vendors, suppliers, and contractors.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Assisted in the procurement process for subcontractors using construction industry rules and regulations.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Controlled resources and assets for project activities to comply with industry standards and government regulations.

• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.

• Enhanced student understanding by utilizing differentiated instructional strategies tailored to individual needs.
• Boosted student achievement by providing targeted one-on-one support and implementing personalized interventions.
• Improved student behavior by implementing positive reinforcement techniques and clear expectations in the classroom.
• Fostered a supportive learning environment by addressing diverse social, emotional, and academic needs of students.
• Supported students with disabilities in mainstream classrooms, enabling their successful integration into general education settings.
• Prepared materials for lessons, ensuring that resources were accessible and engaging for all learners in the classroom. Tailored lesson plans for students with emotional and cognitive disabilities.
  Assisted in maintaining an engaging and respectful educational environment by promoting discipline and cooperation.
  Collaborated with parents and guardians to increase support and provide an exceptional learning environment.
  Helped students in developing deeper understanding of course concepts by providing one-on-one support.
  Took part in professional development workshops to boost skills.
  Kept classroom clean, neat, and properly sanitized for student health and classroom efficiency.