Amber McIntosh
Buford,GA
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
5
5
years of professional experience
Work History
Surgery Scheduler
Northeast Georgia Health System
Gainesville, GA
12.2023 - Current
- Ensured that all required documents were obtained prior to scheduled procedures.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Created and managed surgical schedules for multiple surgeons.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
Medical Office Assistant
Northeast Georgia Physicians Group
Buford, GA, GA
10.2022 - 11.2024
- Streamlined appointment scheduling and maintained accurate patient records to enhance overall satisfaction.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
Medical Records Clerk
Ciox
Remote
06.2021 - 09.2022
- Streamlined medical record retrieval by implementing an efficient filing system.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
Front Desk Receptionist
Athens Eye Doctors & Surgeons
Athens, GA
11.2019 - 08.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
Education
RHIT - Health Administration
Athens Technical College
true05-2026
Skills
- Workload Management
- Computer Skills
- EMR Software
- Appointment Scheduling
- Insurance Verification
- HIPAA Compliance
- Phone and Email Etiquette
- Multitasking and Organization
- Problem-Solving
- Insurance Billing
- Patient Referrals
- ICD-10 Coding
- Medical Records Maintenance
- Office Administration
- Payment Collection
- Insurance pre-certifications
- Pre-authorization management
- Verifying insurance
- Epic Systems
Timeline
Surgery Scheduler
Northeast Georgia Health System
12.2023 - Current
Medical Office Assistant
Northeast Georgia Physicians Group
10.2022 - 11.2024
Medical Records Clerk
Ciox
06.2021 - 09.2022
Front Desk Receptionist
Athens Eye Doctors & Surgeons
11.2019 - 08.2021
RHIT - Health Administration
Athens Technical College