Summary
Overview
Work History
Education
Skills
References
Awards
Champion of Change Award (Customer Service and Teamwork
Timeline
Generic

Amber McIntyre

Mechanicsville,VA

Summary


Professional with robust experience in admissions management. Proven ability to drive enrollment growth and implement strategic initiatives to enhance admissions process. Strong focus on team collaboration, effective communication, and adaptability to dynamic environments. Known for exceptional organizational skills, leadership, and commitment to achieving measurable results.

Overview

6
6
years of professional experience

Work History

Admissions Director

Henrico Health and Rehab
11.2023 - 11.2024
  • As an admissions director, it is my responsibility to coordinate successful admission between the facility and hospital partnerships while focusing on customer service experience whether a patient is in for skilled rehab or long term care
  • Other aspects and responsibilities including running reports for regional and internal teams, tour for perspective families, referral review, and developing internal and external relationships with our team and hospital relationships
  • Employee Spirit Committee to help engage and encourage employee morale
  • Managed admissions department employees and office functions.
  • Trained admissions employees on office and administration processes.
  • Increased admissions rates by implementing targeted marketing strategies and outreach efforts.

Admissions Coordinator

Hanover Health and Rehab
08.2023 - 11.2023
  • As an admissions coordinator, it was my responsibility to coordinate with my admissions director to coordinate successful admission between the facility and hospital partnerships while focusing on customer service experience whether a patient is in for skilled rehab or long term care
  • Tours for perspective families, referral review, and developing internal and external relationships with our team and hospital relationships, room readiness and room change accommodations
  • Provided exceptional customer service during phone and email interactions with prospective residents and their families, addressing concerns promptly and professionally.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Assisted in patient admission process based on federal and state laws.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Completion of admission contracts
  • Customer Service

Admission Coordinator

Westport Rehabilitation and Nursing
06.2022 - 08.2023


  • Worked hand in hand with my admissions director to coordinate successful admission between the facility and hospital partnerships
  • Customer service focus for both skilled and LTC residents by utilizing customer experience survey’s every 24 to 72 hours, discharge survey and Google review education to families
  • Responsibilities including running reports for regional and internal teams, tour for perspective families, referral review, and developing internal and external relationships with our team and hospital relationships, room readiness and room change accommodations
  • Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Assisted in patient admission process based on federal and state laws.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.

Dental Assisting Faculty

ECPI University
01.2019 - 01.2022
  • As a dental assisting faculty, it is my responsibility to educated current students on the most up to date hands on and in seat knowledge, along with experience that I gained while in the field
  • Classroom management skills, tutoring, and using real world scenarios to explain didactic material
  • Educated on job requirements such as knowing how to navigate through email, word, excel, powerpoint, campus nexus, and canvas system.
  • Stayed current with industry trends by attending continuing education courses and conferences, incorporating new insights into lesson plans.
  • Facilitated peer mentoring program, encouraging experienced students to support their classmates'' academic success.
  • Organized guest speaker events featuring experienced professionals from the dental industry for valuable networking opportunities.

Education

Dental Assisting Faculty -

ECPI University
01.2022

Bachelors of Science - Healthcare Administration

ECPI University; College of Health Sciences- Medical Careers Institute
01.2020

Associate of Applied Science - Dental Assisting

ECPI University; College of Health Sciences – Medical Careers Institute
01.2017

Skills

  • Customer service skills
  • Phone/ Email communication etiquette
  • Employee and Staff Education
  • Powerpoint presentations with Public speaking
  • Reporting of Monthly Budgets
  • Microsoft Office Operations
  • Six Sigma Green Certification

References

Upon Request

Awards

Innovative & MFA Champion of Change Award (Customer Service and Team Work)

Champion of Change Award (Customer Service and Teamwork

This award was given in honor of being a "Champion of Change" in recognition of outstanding customer service and fostering teamwork.

Timeline

Admissions Director

Henrico Health and Rehab
11.2023 - 11.2024

Admissions Coordinator

Hanover Health and Rehab
08.2023 - 11.2023

Admission Coordinator

Westport Rehabilitation and Nursing
06.2022 - 08.2023

Dental Assisting Faculty

ECPI University
01.2019 - 01.2022

Bachelors of Science - Healthcare Administration

ECPI University; College of Health Sciences- Medical Careers Institute

Associate of Applied Science - Dental Assisting

ECPI University; College of Health Sciences – Medical Careers Institute

Dental Assisting Faculty -

ECPI University

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Amber McIntyre