Amber Mckague
Arlington,WA
Summary
A seasoned Service Advisor at Mission Motors, I leveraged strong work ethic and customer service excellence to surpass satisfaction targets and foster loyalty. Skilled in vehicle assessment and multitasking, I enhanced workflow management, achieving significant repeat business through effective communication and detailed attention.
Overview
29
29
years of professional experience
Work History
Service Advisor
Mission Motors
09.2024 - 12.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Automotive Parts Specialist
Audi of Bellevue
12.2021 - 09.2024
- Issued parts to technicians to complete customers' repairs.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Strengthened client relations by proactively following up on orders and maintaining open lines of communication.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Maintained a clean and organized work environment, adhering to safety guidelines and regulations.
Commercial Manager
Advance Auto Parts
10.2016 - 11.2021
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
- Strengthened team and organization by recruiting and hiring [Number] qualified employees.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Achieved growth targets by devising creative promotional campaigns designed to attract new clients while retaining existing customers.
- Increased sales revenue by developing and implementing effective marketing strategies for commercial products.
- Built relationships with customers and community to establish long-term business growth.
Store Manager
O'Reilly Auto Parts
09.1995 - 10.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
High School Diploma -
Snohomish High School
Snohomish, WASkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Handling customer complaints
- Team player mentality
- Price quoting
- Workflow management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Advisor
Mission Motors
09.2024 - 12.2024
Automotive Parts Specialist
Audi of Bellevue
12.2021 - 09.2024
Commercial Manager
Advance Auto Parts
10.2016 - 11.2021
Store Manager
O'Reilly Auto Parts
09.1995 - 10.2016
High School Diploma -
Snohomish High School
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