Amber Mckeller
Mesquite,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
North Texas Tollway Authority
02.2021 - 07.2023
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Retail Assistant Manager
Family Dollar
04.2020 - 02.2021
- Launched quality assurance practices for each phase of development
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
- Ensured compliance with all safety regulations, maintaining a clean and organized workspace for staff and customers alike.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
Education
Certificate Specialization: Medical Billing - Medical Billing And Coding
Devry University
Irving, TX09.2024
High School Diploma -
F.D. Roosevelt High School
Dallas05.2005
Skills
- Call Management
- Data Entry
- Scheduling
- Complaint resolution
- Customer Service
- Leadership
- Teamwork
- basic math
- money handling
- 3M Coder
- HIT 205 Coding
- HIT 211 Coding
- HIT 203 Coding
Timeline
Customer Service Representative
North Texas Tollway Authority
02.2021 - 07.2023
Retail Assistant Manager
Family Dollar
04.2020 - 02.2021
Certificate Specialization: Medical Billing - Medical Billing And Coding
Devry University
High School Diploma -
F.D. Roosevelt High School