Amber McKinney
Palm Harbor,FL
Summary
Dynamic Assistant Store Manager with proven expertise at Starbucks Coffee Company in inventory control and team leadership. Successfully developed a loyal customer base, enhancing repeat business through exceptional customer service. Recognized for fostering a positive work culture and significantly increasing employee retention through effective training and engagement strategies.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
STARBUCKS COFFEE COMPANY
Palm Harbor, Florida
09.2024 - Current
- Supervise, coach and evaluate staff to help improve skills, achieve daily objectives, and grow within the company.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Assistant Store Manager
Victoria's Secret Inc.
Sacramento
02.2016 - 08.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Visual Merchandiser
Gap Inc
Sacramento, CA
11.2009 - 02.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations, such as flexing a visual presentation to fit architecture.
- Managed day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Skills
- Inventory control
- Team building and leadership
- Retail operations
- Customer service and engagement
- Employee scheduling
- Staff management
Timeline
Assistant Store Manager
STARBUCKS COFFEE COMPANY
09.2024 - Current
Assistant Store Manager
Victoria's Secret Inc.
02.2016 - 08.2024
Visual Merchandiser
Gap Inc
11.2009 - 02.2016
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