Amber McLaughlin
St Louis,MO
Summary
Experienced with providing exceptional client support and resolving inquiries effectively. Utilizes strong communication and relationship-building skills to ensure client satisfaction. Track record of adapting to dynamic environments and delivering consistent results.
Overview
4
4
years of professional experience
Work History
Registered Behavior Technician
Golden Steps
St Louis, MO
03.2026 - Current
- Implemented behavior intervention plans to support skill acquisition and reduce challenging behaviors.
- Collected accurate session data to track progress and inform treatment adjustments.
- Documented daily notes and observations in compliance with ABA program requirements.
- Reinforced positive behaviors using ABA techniques tailored to individual client needs.
- Collaborated with supervising BCBA to follow treatment goals and update intervention strategies.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
Registered Behavior Technician
BlueSprig
St Louis, MO
02.2025 - 03.2026
- Supported clients in developing coping mechanisms, empowering them to manage stress and anxiety more effectively.
- Led training sessions for new technicians, enhancing team's overall skill set and quality of care.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Supported clients during one-on-one sessions by building rapport and maintaining engagement.
- Maintained safe, structured therapy environments while responding calmly to behavioral incidents.
- Adapted activity delivery to improve client participation, consistency, and session outcomes.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
Client Support Coordinator
Enterprise Fleet Management
St Louis, MO
04.2024 - 02.2025
- Worked with cross-functional teams to address client needs and deliver practical solutions.
- Improved support processes to speed response times and boost customer satisfaction.
- Handled high-pressure client situations with calm, professional communication throughout resolution.
- Managed state-specific title requirements to keep records accurate and compliant.
- Led internal and external meetings to support collaboration and positive outcomes.
Accounts Payable Coordinator
Enterprise Fleet Management
St Louis, MO
08.2022 - 04.2024
- Processed vendor invoices, verified coding approvals, and reviewed supporting documentation for accurate payment release.
- Reconciled account balances and resolved discrepancies across invoices, purchase orders, and payment records.
- Answered vendor inquiries, clarified payment status, and coordinated issue resolution with internal teams.
- Trained new staff on accounting processes and daily workflow.
- Supported other accounting teams with routine tasks and transaction review.
Accounts Receivable Coordinator
Green Envy Lawn Services
St Louis, MO
06.2022 - 09.2022
- Processed customer invoices and applied payments accurately within accounts receivable system.
- Monitored aging reports to prioritize collection follow-up and reduce overdue balances.
- Communicated with clients to clarify charges, payment status, and invoice questions.
- Resolved payment disputes by coordinating corrections with billing and service teams.
- Maintained organized documentation for invoices, receipts, credits, and customer correspondence.
- Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
- Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
Skills
Social skills development
Applied behavior analysis
Client relationship building
Interpersonal and written communication
Excel
Timeline
Registered Behavior Technician
Golden Steps
03.2026 - Current
Registered Behavior Technician
BlueSprig
02.2025 - 03.2026
Client Support Coordinator
Enterprise Fleet Management
04.2024 - 02.2025
Accounts Payable Coordinator
Enterprise Fleet Management
08.2022 - 04.2024
Accounts Receivable Coordinator
Green Envy Lawn Services
06.2022 - 09.2022