Amber McMillian
Cypress,TX
Summary
Knowledgeable Senior Data Manager with over three years of experience in data analysis and retention systems management. Proven track record in identifying and resolving complex information management issues while ensuring compliance with stringent data storage, disposal, and security guidelines. Skilled in providing critical qualitative analytical support and testing to address challenging content access concerns, with a strong focus on customer satisfaction and company success. Specializes in quality, speed, and process optimization, with a passion for developing relationships, cultivating partnerships, and driving business growth through articulate communication and a positive demeanor.
Overview
14
14
years of professional experience
Work History
Senior Research Data Manager
MD Anderson Cancer Center Hospital
03.2023 - Current
- Devised and implemented reliable data management procedures to enable usability and security of company data.
- Developed information extraction and monitoring practices based on up-to-date InfoSec standards.
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Analyzed data and findings to prepare reports detailing information.
- Coordinated the timely submission of required filings and reports to relevant authorities while avoiding penalties associated with late submissions or inaccuracies.
- Prepared records and data for regular audits.
Research Data Coordinator
MD Anderson Cancer Center Hospital
07.2021 - 03.2023
- Attend approved off-site meetings and conferences.
- To assist in the development of and help maintain an organizational system to coordinate research meetings and research deadlines and inform department staff, as needed.
- Assist in coordinating and send outgoing material and correspondence to institutional, state, and/or federal agencies.
- Maintain a system for controlling paper flow for protocols.
- Assist in the coordination and preparation of a monthly update for protocol review.
- Communicate with appropriate individual(s) regarding upcoming deadlines, meetings, etc.
- Understand and adhere to the policies and procedures related to conduct of clinical trials as delineated in the department training manual and presented at weekly training meetings.
- Participated in project status update meetings, keeping stakeholders apprised of ongoing data collection efforts and preliminary results.
- Upload imaging in to sponsor databases exp: Imedidata (Rave, Ravex)
- Ordered and organized study materials in collaboration with mailing vendors and providers.
- Completed spreadsheets on specific data tracking vectors for upload to central project database.
- Efficient in multiple database platforms: Imedidata(Rave), DMI, Prometheus, Armada, Redcap, Ecaselink, GSK, Moclia
Patient Services Coordinator
MD Anderson Cancer Center
03.2020 - 07.2021
- Used Epic to maintain electronic patient files, successfully maintaining over 48 patient files.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Oversaw monthly inventory orders to guarantee properly stocked office.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Answered telephone calls.
- Informatics Group (Monthly PSC Training)
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Lead Patient Access Representative
Aspire Hospital Center for Rehab
05.2019 - 02.2020
- Balanced deposits and credit card payments each day.
- Took co-payments and compiled daily financial records.
- Compiled and reviewed medical charts.
- Used Clinical View to schedule appointments.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Assisted patients in filling out check-in and payment paperwork.
- Routinely collaborated with department managers to correct problems and improve services.
- Data entry.
- Confirmed accurate completion of forms and reports for admission, transfer and/or discharge of each patient.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Oversaw front office Interns and trained them on policies and procedures.
- Worked continuously in Microsoft office.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Correctional Officer
Texas Department of Criminal Justice
12.2015 - 03.2019
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
- Searched building and grounds, living quarters and work areas for contraband.
- Maintained custody and control of 208 inmates housed in dorm style security unit.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Completed dorm sanitation and maintenance checks and reported results to management.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Observed and supervised inmates throughout visits, mealtime, recreation, phone calls and showers.
Intern
Braskem Chemicals
06.2014 - 08.2014
- Handled client correspondence and tracked records to foster office efficiency.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Hospice Clerk
Home Healthcare of Huntsville
07.2012 - 06.2014
- Worked with Social Workers, Certified Nursing Assistants, Billing, and Nurses to resolve patient problems, improve operations and provide exceptional customer service.
- Converted community contacts into potential clients through networking, consistency and credibility.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Represented company at public service events and client registration.
- Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
- Received incoming calls and messages and addressed or triaged phone requests of up to 50 patient calls a day.
- Handled receipt processing for book, audio-visual and computer software inventories.
- Gathered information from clients regarding associated medical providers.
- Accurately pulled patient records for upcoming appointments and procedures.
- Filled in for Certified Nursing Assistants as caregiver.
- Oversaw and digitally entered Certified Nursing Assistants time sheets for payroll.
- Administered prescribed drugs to high-volume patient caseload.
Education
Master of Science - Forensic Psychology
Southern New Hampshire University
Manchester, NH03-2027
B.S. - Criminal Justice w/concentration in Cyber crimes
Southern New Hampshire University
Manchester, NH03-2026
Skills
- Strategic decision-making
- Clerical writing
- Typing 35 wpm
- Medical Records Management
- Process Efficiency Improvements
- Complaint resolution
- Professional telephone demeanor
- Medical terminology knowledge
- Exceptional customer service
- Data cleansing
- Data migration
- Metadata management
- Data integration
- Teamwork and collaboration
- Adaptability
- Database development
- Audit coordination
- Regulatory filings
Affiliations
Zeta Phi Beta Sorority Incorporated
Timeline
Senior Research Data Manager
MD Anderson Cancer Center Hospital
03.2023 - Current
Research Data Coordinator
MD Anderson Cancer Center Hospital
07.2021 - 03.2023
Patient Services Coordinator
MD Anderson Cancer Center
03.2020 - 07.2021
Lead Patient Access Representative
Aspire Hospital Center for Rehab
05.2019 - 02.2020
Correctional Officer
Texas Department of Criminal Justice
12.2015 - 03.2019
Intern
Braskem Chemicals
06.2014 - 08.2014
Hospice Clerk
Home Healthcare of Huntsville
07.2012 - 06.2014
Master of Science - Forensic Psychology
Southern New Hampshire University
B.S. - Criminal Justice w/concentration in Cyber crimes
Southern New Hampshire University