Amanda Smith
Phoenix,AZ
Summary
Diligent program support professional well-versed in evaluating behavioral and physical needs of all types clients. Documenting daily activities and special incidents while effectively managing client needs, assisting with treatment coordination and supporting program operations.
Overview
10
10
years of professional experience
Work History
Office Administrator
2nd Chance Treatment
03.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Collected client information and managed appointments to ensure all operations ran smoothly and seamlessly while following OSHA guidelines.
Direct Support Provider
New Hope Of Arizona
10.2018 - 03.2021
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Assisted registered nurses in examinations and patient treatment.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
CNA
New York Life & Private Care
01.2014 - 12.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Educated patients and family members on best home care practices for healing and recovery.
Education
Associate of Applied Science - Science Education
Phoenix Community College
Phoenix, AZ05.2017
Skills
- Time Management
- Interpersonal Communication
- Detail Oriented
- Team Leadership
- Customer Relationship Management
- Business Correspondence
- Supporting Personal Needs
- General Housekeeping Abilities
- Patient Service
- Monitoring Patient Conditions
Systems and Equipment
- Microsoft Outlook
- Power Point
- Word
- Excel
- Database entry
- Statistics Generation
Timeline
Office Administrator
2nd Chance Treatment
03.2022 - Current
Direct Support Provider
New Hope Of Arizona
10.2018 - 03.2021
CNA
New York Life & Private Care
01.2014 - 12.2017
Associate of Applied Science - Science Education
Phoenix Community College
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