Amber Meader
Lakeland,FL
Overview
17
17
years of professional experience
Work History
Assistant Community Manager
Lakeshore Management
Lakeland, LA
05.2022 - Current
- Assist with the overall operating performance of the community by managing occupancy, delinquency, home-site inspections, curb appeal, and property maintenance.
- Ensure that all policies, procedures, and community rules are followed by residents, guest, vendors and employees.
- Provide excellent customer service to residents and potential residents by answering any questions and resolving any maintenance request, concern, or complaint made in a timely manner.
- Conduct direct sales and follow-up on leads. Ensured homes for sale are posted on appropriate sites, all marketing materials throughout the property are current and well maintained. Complete all paperwork for sales, leasing, and brokerage homes with success.
- Assist with onboarding, training, and performance management of team
- Coordinate with vendors for the procurement of services such as repairs, renovations, cleaning, and landscaping.
Front Office Manager
Florida Medical Clinic
Riverview, FL
02.2013 - 12.2020
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared and reviewed operational monthly, and quarterly reports.
- Provided training to new hires and maintained ongoing training for team
- Ensured compliance with HIPAA guidelines while handling confidential patient information.
- Participated in staff meetings to discuss changes in policies or procedures within the clinic.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Performed administrative tasks such as filing, scanning documents into EMR system, data entry.
- Prepared referrals and medical records for patients.
- Verified accuracy of medical coding prior to submission of claims to insurance companies.
- Processed payments from patients, completed bank deposits, and reconciled accounts receivable reports.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lead Professional Cleaner
Cleaning Authority
Brandon, FL
06.2007 - 01.2013
- Monitoring employee performance to ensure high levels of quality service are being provided.
- Inspecting premises after completion of each job to ensure quality standards have been met.
- Complying with all local laws pertaining to residential cleaning operations.
- Ensuring all safety protocols are followed.
- Rendered detailed and timely services while working in fast-paced environment with multiple interruptions.
- Maintaining inventory of necessary supplies and equipment.
- Leading a team of cleaners in completing assigned tasks within the allotted time frame.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Creating detailed reports on job status, costs incurred and other relevant information.
- Communicated with customers about requests for additional supplies or cleaning services.
- Training new employees in proper methods of cleaning services.
Education
East Bay High School
01-2007
Timeline
Assistant Community Manager
Lakeshore Management
05.2022 - Current
Front Office Manager
Florida Medical Clinic
02.2013 - 12.2020
Lead Professional Cleaner
Cleaning Authority
06.2007 - 01.2013
East Bay High School