Amber Meendering
Forest Lake,MN
Summary
Experienced referral coordinator with a demonstrated history of working in the hospital & health care industry. Skilled in nonprofit organizations, Microsoft word, caregiving, event management, and patient support. Strong healthcare services professional with a professional certificate focused in massage therapy/therapeutic massage from Northwestern Health Sciences University.
Overview
13
13
years of professional experience
Work History
Massage Therapy- Back of House Manager
Massage Envy Spa
Coon Rapids, MN
10.2023 - 03.2024
- Supported smooth front end activities through steady product flow and accurate pricing.
- Followed operational procedures and enforced product standards, quality and consistency.
- Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
- Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
- Developed unique events and special promotions to drive sales.
- Supervise and guide massage therapists: Oversee the work of licensed massage therapists, providing feedback and coaching to ensure high-quality services and adherence to spa or clinic protocols.
- Maintain client records and treatment notes: Ensure accurate and timely documentation of client information, treatment plans, and progress notes.
- Inventory management: Monitor and maintain inventory of massage oils, lotions, and other supplies, ordering products as needed.
- Quality control and assurance: Develop and implement quality control measures to ensure consistency and excellence in massage therapy services.
- Training and professional development: Plan and conduct staff training sessions, workshops, and continuing education programs to maintain and improve therapist skills and knowledge.
Client communication and retention: Foster strong relationships with clients, addressing concerns and feedback, and implementing strategies to improve client satisfaction and retention.
Operational administration: Manage day-to-day spa or clinic operations, including maintaining a clean and organized environment, ensuring compliance with health and safety regulations, and handling administrative tasks. - Budgeting and financial management: Assist with budgeting and financial planning, tracking revenue and expenses, and making recommendations for cost savings and efficiency improvements.
Massage Therapist
Massage Envy Spa
Coon Rapids, MN
10.2019 - 03.2024
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
- Offered aromatherapy, stretching, Cyme Boosts, and cupping as part of massage treatments.
- Provided clear, concise instructions to clients to prepare for massage services.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Administered Swedish, deep tissue and sports massage techniques.
- Researched new massage techniques and treatments.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Assessed clients to determine appropriate massage techniques to apply.
- Maintained accurate and up-to-date client records.
- Educated clients on benefits of massage and recommended home care techniques.
- Established and implemented massage protocols and procedures.
- Performed sanitization tasks to keep massage environment clean and safe.
- Analyzed postural assessments and range of motion.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
Pain Care Referral Coordinator
Center for Diagnostic Imaging
St. Louis Park, MN
09.2015 - 04.2018
- Supporting a department of 3 pain care providers and their nursing staff as acting as a liaison when needed between the providers and patients
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Assisted with completion of referral forms and verified data accuracy and completion
- Responded to patient inquiries to offer timely updates regarding referral status.
- Processed referral requests from patients, doctors and other health care professionals.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Scheduling Specialist
Center for Diagnostic Imaging
St. Louis Park, MN
01.2014 - 11.2015
- Provided detailed information about available services and requirements.
- Established rapport with callers to build loyalty and support retention goals.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Documented calls and appointments using FusionRIS Software.
- Called customers to coordinate schedules and set appointments.
- Generated department orders and accompanying documentation.
- Oversaw and verified adherence to government regulations by maintaining sensitive data.
- Monitored and optimized inventory, and reordered materials as required.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Compiled information from files and research to satisfy information requests.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Resolved customer problems and complaints.
Float Registration Specialist
Center for Diagnostic Imaging
St. Louis Park, MN
07.2013 - 01.2014
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Explained form wording to patients to help each understand information required.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Welcomed as many as 80 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Updated patient contact information to support accurate electronic medical records.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Assisted in processing patient payments via cash, checks and credit cards.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Used FusionRIS Software to record and organize patient insurance and medical information.
- Entered patient information into payment system accurately for billing purposes.
- Answered patient questions and inquiries regarding registration process and documentation.
- Confirmed patient demographics and updated practice management software for accuracy.
- Completed registration paperwork, verifying accurate patient information.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
Community Life Coordinator
The Waters of Minnehaha
Minnetonka, MN
07.2011 - 07.2013
- Planning and carrying out the daily activities for a 77-apartment assisted living building; managing a team of 15+ volunteers; managing the budget for the activity department; training staff; overseeing administrative duties such as answering phone calls, greeting guests and touring prospective families.
- Developed and implemented training programs for staff.
- Arranged outings as part of recreational program.
- Networked with community members and organizations for volunteer opportunities and events.
- Created and delivered recreational programs for small and large groups of residents.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Provided safe transportation to facilitate residents attending activities and events outside of facility.
- Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Developed monthly life enrichment calendar and published electronically and in print.
- Trained and provided information to new volunteers to contribute to activities and programs in constructive ways.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Monitored budget and expenditures, keeping facility within budget.
Education
Professional Certificate - Massage Therapy
Northwestern Health Sciences University
12.2007
Diploma -
Mounds View Hgh School
06.2004
Skills
- Staff Training
- Performance Evaluations
- Scheduling Coordination
- Cost Control
- Ordering Supplies
- Health Inspections
- Relationship Building
- Customer Retention
- Recruitment and hiring
- Interpersonal Skills
- Employee Performance Evaluations
- Excellent Communication
- Teamwork and Collaboration
Endorsedskills
- Healthcare
- Eldercare
- Direct Patient Care
- Medical Terminology
- Quality Patient Care
- CPR/BLS/AED/EMT Certified
- Data Entry
- Program Development
- Event Planning/Management
- Social Media/Networking
- Administrative Assistant
- Patient Education
- Public Relations
- Patient Safety
- Medical Records
- Appointment Scheduling
- Microsoft Office
- Leadership
- Volunteer Management
- Community Outreach
- Patient Advocacy
- Teaching/Training
- Public Speaking
- Patient Support
- Caregiving
Hobbies and Interests
- Spending time with my son and two dogs
- Spending time with friends and family
- Fishing
- Crafts
Timeline
Massage Therapy- Back of House Manager
Massage Envy Spa
10.2023 - 03.2024
Massage Therapist
Massage Envy Spa
10.2019 - 03.2024
Pain Care Referral Coordinator
Center for Diagnostic Imaging
09.2015 - 04.2018
Scheduling Specialist
Center for Diagnostic Imaging
01.2014 - 11.2015
Float Registration Specialist
Center for Diagnostic Imaging
07.2013 - 01.2014
Community Life Coordinator
The Waters of Minnehaha
07.2011 - 07.2013
Professional Certificate - Massage Therapy
Northwestern Health Sciences University
Diploma -
Mounds View Hgh School