Summary
Overview
Work History
Education
Skills
Timeline
ResearchAssistant

Amber Melson

Gibsonton,FL

Summary

Versatile professional with a track record of fostering innovation and collaboration at Beta Research. Excelled in roles requiring exceptional customer focus and technical expertise in manual and functional testing. Proven ability to enhance efficiency and foster strong relationships, leveraging skills in performance testing and active listening to achieve and surpass goals.

Overview

17
17
years of professional experience

Work History

Beta Tester

Beta Research
11.2024 - Current
  • Developed strong working relationships with peers across departments, fostering a positive environment conducive to collaboration and innovation.
  • Spearheaded successful beta launches with careful planning, coordination, and execution of test plans.
  • Actively participated in ongoing professional development opportunities to stay abreast of changing technologies and best practices within the field.
  • Stayed current with industry trends and advancements, implementing best practices into daily work processes for improved efficiency.

Caregiver

Self Employed Services
12.2019 - 10.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.

Field Salesman

Mike Huckaby
05.2019 - 12.2020
  • Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
  • Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
  • Maintained accurate and thorough records of leads and customer account information.
  • Visited key customers repeatedly to promote retention and relationships.
  • Traveled throughout assigned territory to leverage leads and visit existing customers.
  • Continuously refined personal selling skills through attending workshops or seeking feedback from supervisors contributing to professional development.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues.

Leader/line Worker

The Rubber Ducky Formally Known as Start to Finishcarwash
01.2015 - 06.2017
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employees on car wash specials and discount packages and assigned duties.
  • Oversaw day-to-day activities of 7 employees in car wash establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.

Appointment Scheduler/laborer

Eric Burch
01.2008 - 01.2010
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.

Education

GED - High School Diploma

Online GED
Remote Fl
09.2017

Skills

  • Manual testing
  • Smoke testing
  • Functional testing
  • Customer focus
  • Mobile testing
  • Performance testing
  • Load testing
  • Usability testing

Timeline

Beta Tester

Beta Research
11.2024 - Current

Caregiver

Self Employed Services
12.2019 - 10.2023

Field Salesman

Mike Huckaby
05.2019 - 12.2020

Leader/line Worker

The Rubber Ducky Formally Known as Start to Finishcarwash
01.2015 - 06.2017

Appointment Scheduler/laborer

Eric Burch
01.2008 - 01.2010

GED - High School Diploma

Online GED

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Amber Melson