Amber Melville
Valley Springs,California
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Beverage Lead
Jackson Rancheria Casino
12222 New York Ranch Rd, Jackson, Ca 95642
03.2009 - 04.2023
- Led team onboarding and learning and closed knowledge gaps through training and on-the-job experiences.
- Demonstrated service culture that prioritized guest service experience and modeled, trained and coached expectations to deliver service standard.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Greeted customers and answered inquiries regarding menu items and specials.
- Assessed beverage backroom and sales floor areas, identified priorities and developed business plans and assignment sheets to improve operations.
- Cleaned and organized kitchen, dining and service areas.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Monitored food quality and freshness throughout day.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Stored food in designated containers and storage areas to prevent spoilage.
- Adjusted food preparation methods in accordance with customer requests.
- Distributed food to waiters and waitresses to serve to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Caregiver, Special Needs
Vickie Haggart
Jackson, Ca
05.2021 - 12.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Food Service Worker
88 Giant Burger
19845 Ca-88, Pine Grove, Ca 95665
12.2008 - 05.2009
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Food Service Clerk
Raley's Supermarket
781 South Hwy 49, Jackson, Ca 95642
09.2005 - 03.2009
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Created appealing food arrangements for party trays and specialized orders.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
High School Diploma -
Amador High School
Sutter Creek, CA06.2007
Skills
- Critical Thinking
- Decision-Making
- Good Telephone Etiquette
- Interpersonal Communication
- Active Listening
- Excellent Communication
- Planning and Coordination
- Data Entry
- Self-Motivated
- Multitasking Abilities
- Cultural Awareness
- Problem-Solving
- Training and Development
- Flexible and Adaptable
Timeline
Caregiver, Special Needs
Vickie Haggart
05.2021 - 12.2022
Beverage Lead
Jackson Rancheria Casino
03.2009 - 04.2023
Food Service Worker
88 Giant Burger
12.2008 - 05.2009
Food Service Clerk
Raley's Supermarket
09.2005 - 03.2009
High School Diploma -
Amador High School