Amber Melville
Valley Springs,California
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Beverage Lead
Jackson Rancheria Casino
03.2009 - 04.2023
- Led team onboarding and learning and closed knowledge gaps through training and on-the-job experiences.
- Demonstrated service culture that prioritized guest service experience and modeled, trained and coached expectations to deliver service standard.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Greeted customers and answered inquiries regarding menu items and specials.
- Assessed beverage backroom and sales floor areas, identified priorities and developed business plans and assignment sheets to improve operations.
- Cleaned and organized kitchen, dining and service areas.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Monitored food quality and freshness throughout day.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Stored food in designated containers and storage areas to prevent spoilage.
- Adjusted food preparation methods in accordance with customer requests.
- Distributed food to waiters and waitresses to serve to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Caregiver, Special Needs
Vickie Haggart
Jackson, Ca
05.2021 - 12.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Food Service Worker
88 Giant Burger
12.2008 - 05.2009
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Food Service Clerk
Raley's Supermarket
09.2005 - 03.2009
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Created appealing food arrangements for party trays and specialized orders.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
High School Diploma -
Amador High School
Sutter Creek, CA06.2007
Skills
- Critical Thinking
- Decision-Making
- Good Telephone Etiquette
- Interpersonal Communication
- Active Listening
- Excellent Communication
- Planning and Coordination
- Data Entry
- Self-Motivated
- Multitasking Abilities
- Cultural Awareness
- Problem-Solving
- Training and Development
- Flexible and Adaptable
Timeline
Caregiver, Special Needs
Vickie Haggart
05.2021 - 12.2022
Beverage Lead
Jackson Rancheria Casino
03.2009 - 04.2023
Food Service Worker
88 Giant Burger
12.2008 - 05.2009
Food Service Clerk
Raley's Supermarket
09.2005 - 03.2009
High School Diploma -
Amador High School