Amber Mendes
Joplin,MO
Summary
Dedicated front-end supervisor with a proven track record of delivering exceptional service and support to customers. Highly skilled in accurately and efficiently handling financial transactions, assigning tasks, and maintaining cleanliness and organization in customer areas. Adept at developing, training, and coaching employees to optimize performance and foster a positive work environment. Known for effectively managing multiple priorities with a proactive and optimistic attitude. Willing to take on additional responsibilities to achieve team goals. Excited to leverage 20 years of experience in this new position.
Overview
20
20
years of professional experience
Work History
Store Manager
QC Holdings Inc.
07.2004 - Current
- Reported to district manager regarding all store and staff issues, financial goals and sales.
- Interviewed job candidates and made staffing decisions based upon store needs.
- Completed all point of sale opening and closing procedures, including counting contents of cash register and safe.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Prepared invoices to be paid by accounting department.
- Made a monthy schedule for store employees.
- Audit all loan inventory according to company procedures.
- Worked collection calls, former borrower calls and active refinance calls to drive revenue and prevent loss.
Education
undefined
Webb City High School
Webb City, MOSkills
- Marketing
- Team leadership and coaching
- Staff management
- Training and development
- Customer relations
- Opening and closing procedures
- Excellent customer service skills
- Goals and performance
- Accurate money handling
- POS systems
- Detail-oriented
- Vendor management
- Customer-oriented
- Goal-oriented
- Maximizing profitability
- Bank deposit procedures
- Problem-solving
- Customer service
- Multitasking and organization
- Outstanding communication skills
- Cash management
- Employee training
- Recruitment and hiring
- Team building and leadership
- Team motivation
Timeline
Store Manager
QC Holdings Inc.
07.2004 - Current
undefined
Webb City High School
Similar Profiles
CHARLES CLEMONSCHARLES CLEMONS
Collection Agent at QC Holdings Financial Inc.Collection Agent at QC Holdings Financial Inc.
Marnika BrownMarnika Brown
Administrative Business Manager at MKB Holdings IncAdministrative Business Manager at MKB Holdings Inc
Ellen StalfEllen Stalf
Waitress at Qc Coffee And Pancake HouseWaitress at Qc Coffee And Pancake House