Amber Mendoza
Las Vegas,NV
Summary
Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. A detail-oriented team player with strong organizational skills. A dependable candidate successful at managing multiple priorities with a positive attitude and high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Sales Representative/Insurance Claims Specialist
Roofing by Premier, New Mexico
04.2016 - Current
- Understood requirements for roof claims, gathered evidence to support claims and prepared customer cases.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Evaluated and settled complex insurance claims in strict timeframes.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Managed multiple of customer appointments and contracts.
HR Generalist
Blue Stone Solutions
06.2022 - 09.2022
- Reviewed and screened applicant resumes to identify qualified candidates.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Completed human resource operational requirements by scheduling and assigning employees.
Registered Behavioral Technician
Jumpstart Autism Center
07.2020 - 01.2022
- Generate complete report while complying with all applicable legal, regulatory, and workplace requirements
- Collaborated closely with mental health professionals with treatment plan implementation
- Maintained patient records, documenting changes in patient condition.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Prepare, enter, and update all data related to client on different systems.
- Developed and maintained positive relationships with clients to create safe and supportive environment
Program Specialist
Achievement of New Mexico
01.2020 - 03.2020
- Manage, maintain, and recruit classroom volunteers to deliver guided programs to middle and high school students on financial literacy, work and career readiness, and entrepreneurship.
- Guide and assist volunteers on how to deliver programs successfully.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Planned and executed meetings to connect organizational representatives, community members and clients.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
Tutor
Albuquerque Public Schools Administration
08.2019 - 07.2020
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Used variety of teaching methods to successfully help wide range of students.
- Led tutoring workshops for groups of students with related tutoring needs.
College Recreation Aide
Village Of Los Lunas
06.2018 - 07.2018
- Responsible for recreations programs daily operations by organizing, and directing high school aides.
- Prepared reports for management regarding status and progress of recreational activities.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Prepared reports for management regarding status and progress of recreational activities and attendance.
Tutor
Los Lunas Public Schools
12.2016 - 05.2017
- Provided homework assistance using specific curriculum and materials.
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Maintained records of student assessments, tutoring activities and results.
Education
Bachelor of Arts - Psychology, Family and Child Studies
University of New Mexico
Albuquerque, NM05.2020
High School Diploma -
Los Lunas High School
Los Lunas, NM05.2017
Skills
- Office management
- Office administration
- Scheduling
- Documentation and reporting
- HIPAA and confidentiality
- Coordination
- Microsoft and Systems
- Staff management
- Calendar management
- Data collection
Timeline
HR Generalist
Blue Stone Solutions
06.2022 - 09.2022
Registered Behavioral Technician
Jumpstart Autism Center
07.2020 - 01.2022
Program Specialist
Achievement of New Mexico
01.2020 - 03.2020
Tutor
Albuquerque Public Schools Administration
08.2019 - 07.2020
College Recreation Aide
Village Of Los Lunas
06.2018 - 07.2018
Tutor
Los Lunas Public Schools
12.2016 - 05.2017
Sales Representative/Insurance Claims Specialist
Roofing by Premier, New Mexico
04.2016 - Current
Bachelor of Arts - Psychology, Family and Child Studies
University of New Mexico
High School Diploma -
Los Lunas High School