Amber Metz
Syracuse,NY
Summary
Results-focused supervisor offering 6+ years of management experience leading talented sales personnel and 11+ years of customer service experience. Successful at engaging with staff by Leading by example, discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in effective handling of service issues and customer communications.
Overview
10
10
years of professional experience
Work History
Collection Specialist
ACMG Federal Credit Union
01.2024 - 04.2024
- Improved client relations by effectively managing collection calls and addressing customer concerns.
- Streamlined collections process for increased efficiency through regular review and updating of procedures.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
Relationship Specialist
ACMG Federal Credit Union
12.2022 - 01.2024
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Property Manger
Dewitt Storage Mall
08.2022 - 12.2022
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
Store Manger
Lori's Gift Shop
01.2020 - 03.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Store Manager
Aeropostale
10.2014 - 01.2020
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
Education
High School Diploma -
Liverpool High School
Liverpool, NY2014
Skills
- Goal-Oriented
- Cash Handling Accuracy
- Customer Service
- Revenue Growth
- Upselling skills
Accomplishments
- Lifted stores conversion rate to above company standard and top conversion lift in District and Sales per transactions
- Frequently Top selling employee
- High ability to engage with customer/Member to find suggestiosn to fit their needs
Timeline
Collection Specialist
ACMG Federal Credit Union
01.2024 - 04.2024
Relationship Specialist
ACMG Federal Credit Union
12.2022 - 01.2024
Property Manger
Dewitt Storage Mall
08.2022 - 12.2022
Store Manger
Lori's Gift Shop
01.2020 - 03.2022
Assistant Store Manager
Aeropostale
10.2014 - 01.2020
High School Diploma -
Liverpool High School