Amber Micke
Appleton,WI
Summary
Accomplished Human Resources Generalist at Capital Credit Union, adept in policy implementation and enhancing employee relations. Excelled in onboarding, performance management, and staff development, significantly improving talent retention and recruitment processes. Demonstrated expertise in records management and a proven mentor, fostering a culture of continuous improvement and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Generalist
Capital Credit Union
01.2023 - Current
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Completes new hire orientation.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Attend career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Facilitated criminal background check process for new hires.
- Provided guidance to managers and employees on talent management, payroll, and benefits.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Coached managers through employee engagement.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Assisted with writing job postings and job descriptions for boards.
- Completed employee promotions, transfers, and terminations.
- Conduct 60-day check ins with new hires and exit interviews.
Teller Supervisor
Capital Credit Union
10.2021 - 01.2023
- Examined tellers' reports of daily transactions for accuracy.
- Audited cash drawers and bait money.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Researched and resolved member issues on personal savings, checking, and line of credit accounts.
- Promoted products and services by consistently cross-selling to members.
- Maintained strong knowledge of products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Educated members on online banking and mobile banking applications.
- Trained new hires on member service policies and procedures.
- Assisted members with banking needs and inquiries.
- Maintained friendly and professional member interactions.
- Processed wide variety of retail financial transactions for personal and commercial members.
- Referred members to other departments for specialized services.
- Monitored and verified suspicious activity on member accounts.
- Processed applications for new accounts.
- Counted, verified and handled bank deposits and armored car transactions.
- Completed monthly one on one coaching sessions and annual reviews for a team of 6 employees.
- Assisted the Branch Manager in the hiring process for new tellers, which consisted of phone screenings, interviews, and writing recommendations.
- Completed teller schedules to maintain proper staff coverage
Member Service Representative
Capital Credit Union
04.2018 - 10.2021
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of members every day with positive attitude and focus on member satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified member identification and documentation for compliant transactions.
- Educated and engaged members with new products and services.
- Opened member accounts and provided deposit and withdrawal receipts.
- Resolved member account issues through thorough dispute investigation.
- Provided excellent member care by responding to requests, assisting with product selection and handling ordering functions.
- Educates members about Home Banking, E-Services and other products.
- Promotes applicable Credit Union products and services to new and existing members, presenting necessary information suited to members’ needs, including but not limited to all types of consumer loans, debt protection, GAP, shares, sharedrafts, share certificates, IRAs, credit cards, home banking, debit cards, and direct deposit.
- Trained new employees
Lead Teller
Capital Credit Union
08.2017 - 04.2018
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Answered inquiries regarding checking and savings accounts and other related products.
- Mentored newly hired team members on appropriate responses to patron questions.
- Introduced members to other team members to help meet financial needs.
- Replenished ATM funds in empty canisters prior to validation process.
- Received car loan, home loan, and other payments and posted to accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted members with setting up or closing accounts, completing loan applications, and signing up for new services.
- Mentored and trained new tellers on procedures and member service standards.
- Counted, verified and handled bank deposits and armored car transactions.
- Assisted members with banking needs and inquiries.
Teller
Capital Credit Union
06.2014 - 08.2017
- Processed member transactions promptly, minimizing wait times.
- Answered member inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained accurate records of member transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with Credit Union security policies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Associate Of Applied Science - Human Resources Management
Fox Valley Technical College
Appleton, WI12.2022
Associate Of Business Administration - Banking And Financial Support Services
Fox Valley Technical College
Appleton, WI05.2019
Skills
- Records Management
- Policy Implementation
- Employee Onboarding
- Payroll expertise
- Employee Relations
- Exit Interviews
- Training and mentoring
- Human Resources
- Off-boarding
- Performance Management
- Staff training/development
- Background Checks
- Performance Evaluation
Certification
The Chapman Foundation
- Our Community Listens, 2024
- Our Community Serves, 2024
State of Wisconsin Notary
Timeline
Human Resources Generalist
Capital Credit Union
01.2023 - Current
Teller Supervisor
Capital Credit Union
10.2021 - 01.2023
Member Service Representative
Capital Credit Union
04.2018 - 10.2021
Lead Teller
Capital Credit Union
08.2017 - 04.2018
Teller
Capital Credit Union
06.2014 - 08.2017
The Chapman Foundation
- Our Community Listens, 2024
- Our Community Serves, 2024
State of Wisconsin Notary
Associate Of Applied Science - Human Resources Management
Fox Valley Technical College
Associate Of Business Administration - Banking And Financial Support Services
Fox Valley Technical College
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