Amber Mickey
Cordova
Summary
Experienced Customer Care Representative with 5+ years of solid background in pharmacy call center operations. Proven track record in managing patient inquiries and resolving issues efficiently. Expert in great communication and problem-solving skills to ensure accuracy in ordering patients medication.
Overview
6
6
years of professional experience
Work History
Customer Service Representative (Remote)
Cigna
01.2022 - 03.2025
- Answered calls regarding patients needing to reorder their medication through home delivery.
- Enhanced patient outcomes through thorough medication review and adherence counseling.
- Communicated with insurance companies to obtain pre-authorizations for treatment.
- Increased patient satisfaction by effectively communicating with patients regarding their coverage, benefits, and anticipated out-of-pocket expenses.
- Reduced call wait times by efficiently triaging incoming calls, streamlining communication between pharmacy staff and patients.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Customer Service Representative (Remote)
Humana
03.2020 - 01.2022
- Reordered medication for patients for home delivery.
- Reduced call wait times by efficiently triaging incoming calls, streamlining communication between pharmacy staff and patients.
- Maintained a high level of efficiency with accurate data entry for prescription refills and new prescriptions.
- Collaborated with healthcare providers to resolve medication discrepancies, resulting in improved patient care.
- Educated patients on proper medication usage, side effects, and potential interactions, promoting patient safety.
- Assisted pharmacists in verifying medication orders, ensuring patient safety and proper drug utilization.
- Educated customers about billing, payment processing and support policies and procedures.
Medical Equipment Sales Associate (Hybrid)
Iqor
03.2019 - 03.2020
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
Southwest Preparatory Academy
Memphis, TNSkills
- Superb communication skills
- Patient confidentiality
- Data entry proficiency
- Prescription filling
- Insurance billing
- Verifying orders
- Active listening
Timeline
Customer Service Representative (Remote)
Cigna
01.2022 - 03.2025
Customer Service Representative (Remote)
Humana
03.2020 - 01.2022
Medical Equipment Sales Associate (Hybrid)
Iqor
03.2019 - 03.2020
Southwest Preparatory Academy
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