Amber Middleton
York,PA
Summary
Dynamic leader with a proven track record at A to Z Event Rentals, enhancing operational efficiency and fostering vendor relationships. Skilled in strategic development and troubleshooting, I've driven business growth through effective leadership and efficient multitasking. My approach emphasizes reliability and strong verbal communication, ensuring long-term client loyalty and team excellence.
Overview
9
9
years of professional experience
Work History
General Manager
A to Z Event Rentals
07.2021 - Current
- Manage employee reviews, training, and schedules.
- Manage routing which includes one on one communication with customers to ensure that we are able to fulfill their requests.
- Cultivate strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Report issues to higher management with great detail.
- Implement business strategies, increase revenue, and effectively target new markets.
- Tracked employee attendance and addressed repeat problems quickly to prevent long-term habits.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, worked to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Barn Manager
EquiTeam Support Services
09.2019 - 04.2022
- Managed daily barn operations, ensuring efficient workflow and optimal use of resources.
- Monitored overall health and well-being of eight horses, paying attention to signs of concern.
- Assisted with veterinary visits, farrier appointments, and other essential services to maintain equine health and wellbeing.
- Utilized disinfectant solutions, brushes, shovels and water hoses to thoroughly clean stalls.
- Enhanced horse performance, providing tailored training sessions based on individual horse needs and capabilities.
- Maintained pristine barn conditions, implementing rigorous cleaning and disinfection schedule.
- Developed detailed plans based on broad guidance and direction.
Head Hostess
The Paddock on Market
06.2015 - 08.2018
- Answered phone calls to provide information, take reservations and provide accurate wait times.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
Agora Cyber Charter School
1018 W. 8th Ave, King Of Prussia, PA 19406Skills
- Effective leader
- Efficient multi-tasker
- Training and coaching
- Verbal and written communication
- Vendor relationships
- Troubleshooting expertise
- Strategy
- Scheduling
- Reliability
Timeline
General Manager
A to Z Event Rentals
07.2021 - Current
Barn Manager
EquiTeam Support Services
09.2019 - 04.2022
Head Hostess
The Paddock on Market
06.2015 - 08.2018
Agora Cyber Charter School
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